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Shahriar

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Viewing 25 posts - 201 through 225 (of 12,510 total)
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Dec 14, 2019 at 6:44 am in reply to: Getting error using email lock #116747

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface tab. If Bootstrap 3 is already selected save the settings again.

Dec 14, 2019 at 6:42 am in reply to: Error Message When Downloading Zip Files Invalid argument supplied for foreach() #116746

Shahriar
Moderator

Please check now. The issue was similar to this one https://www.wpdownloadmanager.com/support/topic/permalink-starting-with-number-issue/

Dec 14, 2019 at 6:37 am in reply to: Crypton skin #116745

Shahriar
Moderator

Looks like you are using another theme there. If you want to use Crypton, please send temporary wp-admin login info in private reply.

Dec 14, 2019 at 6:32 am in reply to: [wpdm_search_result] no results #116744

Shahriar
Moderator

Search is working now https://drive.google.com/uc?id=1qZObcbGCbnlaog7YQzic9JolsMmFke4U No further action is required from your side as we have already updated the settings ( from Setting > Basic Settings Tab)

The ZZ Custom role issue is fixed too.

Dec 14, 2019 at 6:08 am in reply to: Orders Stuck on 'Processing' – User not able to Download Purchase #116743

Shahriar
Moderator

In Premium Package settings your orders page was empty. When you set this page, the user will be redirected to the orders page after payment.

https://drive.google.com/uc?id=1Cz0CH0cqjIMD6AdoSXNuAY3qIOWBZdyN

Dec 14, 2019 at 4:16 am in reply to: Downloads over 100 MB’s seem to fail! #116742

Shahriar
Moderator

There is no limit applied by the Download Manager. If the limit issue is coming from server it is also fixable by changing server settings. If it is related to cache then you have to exclude download URLs from caching and if it is related to server timeout then increase PHP execution time.

Dec 13, 2019 at 5:44 pm in reply to: Downloads over 100 MB’s seem to fail! #116731

Shahriar
Moderator

Hi,
Maybe related to server caching. Anyway, please send a package URL where I can recreate this issue.
Thanks.

Dec 13, 2019 at 5:40 pm in reply to: Website + Admin area of WP running really slow #116729

Shahriar
Moderator

I don’t see any speed issues there. Admin pages are loading just like any other similar website.

Dec 13, 2019 at 5:35 pm in reply to: WPDM – PDF Viewer Add-On not working #116728

Shahriar
Moderator

“Single File Download” option was deactivated in your settings. I have enabled it and that fixed the PDF Viewer issue.

Dec 13, 2019 at 5:20 pm in reply to: File link changes, leads to 404 for download #116723

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. Does this change only affect the new packages or old pacakges too?

Dec 13, 2019 at 5:16 pm in reply to: Directory Add-on Loading Color #116722

Shahriar
Moderator

Add the following CSS in Customize > Additional CSS to customize loader color, adjust the color code to match your style,

.w3eden .wpdm-loading {
    background: #239cef;
    color: #ffffff;
}
Dec 13, 2019 at 5:08 pm in reply to: REST API GET packages only returns 10 items #116721

Shahriar
Moderator

Did you set the number_of_posts parameter when sending the request? If you want to change the default 10 you have to edit code.

https://drive.google.com/uc?id=1nuNaNjQ8-K0a3vzWstmsoKIKe8hVSkbe

Dec 9, 2019 at 7:44 pm in reply to: Getting Invalid License when Adding It #116451

Shahriar
Moderator

Hi,

If you are changing the domain, unlock the key from the old domain. You can do that from your Purchases > Order Details page by clicking the “Generate Key” button.

If you are getting the error without moving the license to another domain then install the latest version to fix the issue. Follow these steps to update the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.

2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

3 ) Install the latest version and activate the license key.

To fix reload the products in Updates tab, logout and then login again from your Downloads > Settings > Updates tab.

Thanks.

Dec 9, 2019 at 7:39 pm in reply to: Need license number #116450

Shahriar
Moderator

Please generate your license key from the order details page.

https://drive.google.com/uc?id=1Hu4Jrjd7cxp8OjJBA7mTpkA1LbGVgPdM

Dec 9, 2019 at 7:34 pm in reply to: Attached file is missing/deleted #116448

Shahriar
Moderator
This reply has been marked as private.
Dec 9, 2019 at 7:23 pm in reply to: Download link sent in email opens to blank page #116444

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface tab. If Bootstrap 3 is already selected save the settings again.

Dec 9, 2019 at 7:21 pm in reply to: Warning: Attempt to assign property ‘recheck’ of non-object #116443

Shahriar
Moderator

I have applied the patch we discussed here https://www.wpdownloadmanager.com/support/topic/sorting-desc-by-date-format-d-m-y-not-working/

Please check if still getting the warning. Clear the old log first.

Dec 9, 2019 at 7:07 pm in reply to: Canceled Customers still being charged #116442

Shahriar
Moderator

For now, you have to cancel the subscription from Stripe dashboard when someone cancels a subscription. In next version of the Stripe add-on we will automate this process.

Dec 9, 2019 at 7:04 pm in reply to: Problems in the Lazy Download Add-on #116441

Shahriar
Moderator

Looks like there is a compatibility issue with the latest version of WPDM. We are doing further testing to find out the issue and an update will be released as soon as the issue is resolved. Please keep the login active. I will install the working copy when it is available. For now, I have deactivated the Lazy Download add-on.

Dec 9, 2019 at 6:08 pm in reply to: WP Pro Membership set up #116434

Shahriar
Moderator

Glad to know you have already found the answers. This link documents the add-on features https://www.wpdownloadmanager.com/docsfor/wp-pro-membership/

Dec 9, 2019 at 6:01 pm in reply to: Where can I find short-code syntax used for Responsive Table demo? #116432

Shahriar
Moderator

Please check now. Using Bootstrap 3 now as Bootstrap 4 seems to hae some UI issues.

Dec 9, 2019 at 5:27 pm in reply to: Another Update Another Failure #116430

Shahriar
Moderator

Hi Colin,

Really sorry for the trouble you have gone through during the update. The manual update shouldn’t create any issue as you are deleting the old version before installing the new one. Not sure why you got the already exists error in this approach.

The database error most probably came from version compatibility issues between WPDM and Premium Package. Please update the Premium Package if you are not using the latest one.

If you encounter an issue during the update from the plugins page, please try logging out and logging in again to your WPDM account from the Settings > Updates page. That usually solves the issue.

Thanks.

Dec 9, 2019 at 5:15 pm in reply to: wp-cli reports version higher than expected #116429

Shahriar
Moderator

Maybe it is comparing the free version number from wp.org We will look into this and inform you after getting more details on this.

Dec 8, 2019 at 8:24 pm in reply to: Error Message When Downloading Zip Files Invalid argument supplied for foreach() #116381

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Dec 8, 2019 at 8:18 pm in reply to: Canceled Customers still being charged #116380

Shahriar
Moderator

Which payment gateway did the y use and how di you cancel the subscription?

Viewing 25 posts - 201 through 225 (of 12,510 total)
1 2 3 … 8 9 10 … 499 500 501