Shahriar

Forum Replies Created

Viewing 25 posts - 7,226 through 7,250 (of 12,513 total)

Shahriar
Moderator

Hi,

Sorry for the delayed reply. Looks like there is an issue in settings featured image from CSV import. We are fixing this issue and the patch will be shipped with next version of WPDM.

Thanks.

in reply to: WPDM Directory Add-on – search doesn't work #64246

Shahriar
Moderator

Hi,

It was your SEO Framework plugin. It is modifying the WP search query. After deactivating that plugin search working now. Please ask the plugin developer to check this issue.

Thanks.

in reply to: After installed, cannot activate. #64235

Shahriar
Moderator

That means something is wrong with server config.

Are you hosting on Pantheon? If that’s the case installing this plugin https://wordpress.org/plugins/wp-native-php-sessions/ will fix the issue. This plugin is provided by Pantheon to fix this exact issue.

in reply to: Spinning Save Button #64234

Shahriar
Moderator
in reply to: Download Not Available #64233

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Is there any reason for switching back to free version? Pro packages may not work 100% in free because some features ( like multi files package ) are not available in free.

in reply to: order_by update_date same as create_date #64232

Shahriar
Moderator

Please use order_by="modified" to sort by update date.

in reply to: how to open files in a new window #64231

Shahriar
Moderator

You have to use a custom link template to open files in the new window.

1 ) Clone the templates you are using now from Downloads Templates page.

2 ) Then replace [download_link] template tag with <a href="[download_url]" target="_blank">Download</a>

3 ) Save the custom template and use this template when inserting the shortcode or set it as link/page template in package settings area.


Shahriar
Moderator

You can change the template from Email Templates page. After selecting the template ( there are 4 templates available ) just save it.

https://www.evernote.com/l/AUfbRigzhWpPC4y7Aj9kUTX40EN4qtpdiQ4B/image.png

Please send temporary wp-admin login info in private reply if the saving the settings doesn’t update the template.

 

in reply to: Link Color and Hover Icon #64229

Shahriar
Moderator

You can add this CSS in your theme’s style.css file to change download link color .wpdm-download-link { color: #DF2629 !important; }

But you can also use another link template there to present the downloads in a more stylish way. The current template you are using there is the basic one.

Install TinyMCE add-on to select link template when inserting the shortcode. You can also use Image Button as the download button.

in reply to: Cannot find the email that users receive #64228

Shahriar
Moderator

If you are using Email Lock then you can edit the email template from Downloads Templates Email Templates page. If it is Form Lock then you can edit the message from form settings.

Check your Package Settings Lock Option tab in edit package screen to find which lock you are using there.

https://www.evernote.com/l/AUfc1KVVUtBOAYuabml7f8rtO9IlD4fNxb8B/image.png

in reply to: Description field does not work #64227

Shahriar
Moderator

Could you please recheck the login info? I am getting “Invalid Username” error.

in reply to: Download Manager Pro does not accept license key #64226

Shahriar
Moderator

If you are hosting on Siteground please check my reply here https://www.wpdownloadmanager.com/support/topic/wpdm-doesnt-save-options/

Send login info in private reply if that doesn’t solve the issue.

in reply to: Cache folder: storing post images incorrectly #64225

Shahriar
Moderator

These are dynamic thumbnail images created by Download Manager for various link/page templates ( Output for [thumb_WxH] and [thumb_url_WxH] tags ). WPDM stores these images to reuse the generated thumbnails.

For example the thumbnail here https://demo.wpdownloadmanager.com/wpdmpro/download/multi-file-package/ is stored in cache dir.

Let me know if you have any other query.

in reply to: 500 error with unknown cause #64224

Shahriar
Moderator

You are using an older version of WordPress. get_avatar_url function requires at least WP 4.2

Updating your WordPress should fix this issue.

 

in reply to: attach files #64190

Shahriar
Moderator

I have cloned “Card” and “Button” template. You can clone any other template and follow the same approach to remove download link from link template. Use WPDM TinyMCE button in editor toolbar to insert the shortcode. You can select this custom link template there.

https://www.evernote.com/l/AUdJd20j50JEdb4FCMqsDoAcXaBA_V6wmoEB/image.png

in reply to: Wont accept license key #64189

Shahriar
Moderator

Please install the latest version of Download Manager to fix the license issue. Send temporary wp-admin login info in private reply if that doesn’t solve the issue or you can’t update the plugin.

in reply to: invalid license key #64188

Shahriar
Moderator

Unlocked you key from dev server. Please try now. If still having issue install the latest version of Download Manager.

in reply to: Problem with wiew in file manager #64186

Shahriar
Moderator

Looks like some CSS/JS files are missing. Please send temporary wp-admin login info in private reply so I can check this.

in reply to: Archive Page #64184

Shahriar
Moderator

Hi,

Find and remove this code (<?php echo $ccount; ?>) from /wpdm-archive-page/wpdm-archive-page.php file. Let me know if you can’t find it.

Regards.

in reply to: Link Color and Hover Icon #64183

Shahriar
Moderator

You can add custom css to change the color. Please send me the URL. I will suggest you required css.


Shahriar
Moderator

Hi,

Sorry for the troubles you had. Please let me know if I can help you with anything specific.

Thanks.

in reply to: After installed, cannot activate. #64180

Shahriar
Moderator

Found no error in error log which is related to Download Manager. Also, there is no record after 22nd Sep.

Please send temporary wp-admin and FTP login info in private reply to check if this is related to a plugin conflict.

in reply to: Linking Text To A Direct Download #64179

Shahriar
Moderator

Yes, It does make sense 🙂

You can generate the direct download link for a package from “All Downloads” page and use that link with any text like any other link.

https://www.evernote.com/l/AUfQQhOl9RxLt7bHn2pKwRYvwUkodJ4H3DIB/image.png

https://www.evernote.com/l/AUfNLkAriLdPiKRu8wBzdqVcDckRgP-A53AB/image.png

in reply to: invalid license key #64175

Shahriar
Moderator

Please send me your order id to check the license issue.

If you haven’t get your license key yet, please check this link https://www.wpdownloadmanager.com/doc/where-is-my-license-key/ It shows where to get your license key.

in reply to: How to add more field on download email box #64136

Shahriar
Moderator

Okay, I am checking the issue in your other post. Let’s solve that first.

Viewing 25 posts - 7,226 through 7,250 (of 12,513 total)