Shahriar

Forum Replies Created

Viewing 25 posts - 6,976 through 7,000 (of 12,513 total)

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Nov 1, 2017 at 7:44 am in reply to: Invalid Licence Key (Still on-going) – URGENT!!!!! #65092

Moderator

It is related to Premium Package add-on. We are releasing an update soon to fix it. You can disable Premium Package temporarily. Or send temporary wp-admin login info in private reply if you need Premium Package active and want the fix today.

Your key ( the one I see in your doc file ) was linked to intranet.elgas.com.au I have unlocked it from there. If it is not a server permission issue then it should be verified successfully now.

Nov 1, 2017 at 7:34 am in reply to: download issues with 250ms of latency #65091

Moderator

Try activating the Resumable download and Output Buffering from Settings Basic File Download.

Nov 1, 2017 at 7:28 am in reply to: Download history and favorites #65090

Moderator

Favourites and histories both are available in dashboard when you use [wpdm_user_dashboard fav=1 flaturl=0]

https://www.evernote.com/l/AUcWk1tbeR1KE4-yORfpZM4sdywS2MeVNJEB/image.png

The profile page is for public view ( if that’s what you need ) and the dashboard is a private area.

Nov 1, 2017 at 7:07 am in reply to: Email Lock, Package Stats #65089

Moderator

It is not possible yet to export download history.

Nov 1, 2017 at 7:05 am in reply to: Download history pagination #65088

Moderator

Add following css in your theme’s style.css file. That should fix the pagination style.

.w3eden #wpdm-dashboard-contents .panel-footer .page-numbers {
	display: inline-block;
	font-size: 10px;
	font-weight: 900;
	line-height: 18px;
	text-align: center;
	width: auto;
	height: auto;
	border: none;
	border-radius: 0;
}
.w3eden #wpdm-dashboard-contents .panel-footer .page-numbers .current {
	color: #23527c;
	background-color: #eee;
}

Nov 1, 2017 at 6:55 am in reply to: Favorite button #65087

Moderator

Please send me the link to check. Looks like CSS missing. You can send wp-admin login info too, I might have to check some setting or add some CSS to fix it.

Nov 1, 2017 at 6:53 am in reply to: Cannot Save Settings #65086

Moderator

Okay, let us know when you need help with anything else. Thanks.

Nov 1, 2017 at 6:50 am in reply to: Downoad manager Pro conflict with WP-admin page could not access #65084

Moderator

1 ) You didn’t have the register page, that’s why ‘Register’ button in login form was not responding. I have created a registration page and set it in settings. Now ‘Register’ button works.

https://www.evernote.com/l/AUepRRslR0lL_r-sRY5aezqUiENNS2TYFhoB/image.png

2 ) When you assign a download to the subscribers, they must log in before download. That’s why a guest user is sent to http://it-ebs.co.uk/downloads/ page because you have set it as login page in settings. After logging in they can download any subscriber package.

3 ) Instead of going to the separate login page, You can use a login dialog if you want to stay in download page when logging in. I have set up a the settings to work in this way.

https://www.evernote.com/l/AUcLDX45DCNAiaSOAW_BU1SkCg8bV-uIEdIB/image.png

I think these should fix all of your issues. Let me know if still need help.

Oct 31, 2017 at 6:36 pm in reply to: page template duplicated data #65073

Moderator

Please enable plugin editor access or send FTP info if you want me to check this issue further.

Oct 31, 2017 at 6:30 pm in reply to: Terms and Conditions not working #65072

Moderator

You have to use a page template that doesn’t have [file_list] template tag. That will hide the individual download links.

Please send temporary wp-admin login info in private reply. I will set up a sample package for you.

Oct 31, 2017 at 6:28 pm in reply to: profile fields disappeared – profile "code" css #65071

Moderator

Please let me know if the issue persists. Otherwise, ignore. No need to reply. Thanks.

Oct 31, 2017 at 6:25 pm in reply to: Invalid licence key #65068

Moderator

Unlocked your key 16435-68214-61949-42772

Unlocked your other key too which was linked to eiha.co.uk

There is no option to unlock the key from your site. Just let us know when you need to unlock a key.

Oct 31, 2017 at 6:19 pm in reply to: Re: Downloads stoped working after Terms and Email lock applied #65066

Moderator

This issue was Metro template. Your theme content was overlapping the WPDM content which made that unclickable. I create a metro page template clone. Use that one instead. I have applied it here http://it-ebs.co.uk/download/workflow-planner/

Also, disabled the redirect to WPDM login page.

Oct 31, 2017 at 5:07 pm in reply to: Failed to load 403 (Forbidden) #65064

Moderator

File Upload is working now. I didn’t make any change, there was a JS error which was fixed automatically when I saved the WPDM settings.

Oct 30, 2017 at 7:15 pm in reply to: Clone Packages #65033

Moderator

By the way, you can add multiples usernames to access fields. So, actually no need to create multiples packages if everything is same.

Oct 30, 2017 at 7:13 pm in reply to: Clone Packages #65032

Moderator

Sorry, There is no option/addon yet to clone packages.

Oct 30, 2017 at 6:21 pm in reply to: Multisite subdomain license help #65026

Moderator

If you have Pro license you can use it in only 1 domain/sub-domain/site/sub-site. If you want to use in multiples domains/sub-domains/sites/sub-sites you need Busines ( 5 ) or Developer ( unlimited ) license.

Oct 30, 2017 at 6:18 pm in reply to: [page_link] messes up link template #65025

Moderator

How are you using [page_link] tag? You can’t place it inside href of a link.

Oct 30, 2017 at 6:15 pm in reply to: page template duplicated data #65024

Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Oct 30, 2017 at 6:14 pm in reply to: Turn off Reply in Comments #65023

Moderator

Download Manager does not handle the post comments. This is coming from your theme’s single.php file. You can disable it from there.

Oct 30, 2017 at 6:11 pm in reply to: Failed to load 403 (Forbidden) #65022

Moderator

Maybe related to your custom frontend upload template. Could you please try the default template ( just rename /yourtheme/download-manager/ dir to disable custom template )? That will help us to pinpoint the issue.

Oct 30, 2017 at 5:56 pm in reply to: Form Lock – cannot use after purchase #65020

Moderator

You can add the following CSS in your theme’s style.css file to hide download buttons in the file list.

.wpdm-filelist .btn.btn-primary.btn-xs {
display: none;
}

Oct 30, 2017 at 5:50 pm in reply to: Downoad manager Pro conflict with WP-admin page could not access #65019

Moderator

Do you want to lock downloads behind login page? Then just allow downloads only to ‘Subscribers’. The user must log in to access downloads. And after login, they can download any package.

Please let me know if there is anything else.

Oct 30, 2017 at 5:40 pm in reply to: Override Leftist Email Template #65018

Moderator

It is not possible to modify email templates without editing the template file which is not recommended. If you want you can edit template files from /download-manager/email-templates/ dir.

Oct 30, 2017 at 5:33 pm in reply to: Download Not working #65017

Moderator

Your Easy Smooth Scroll Links plugin is creating this issue. Everything worked fine when I disabled that plugin. Here is the package I run test on http://dv-global.com/download/resort-group-fact-sheet-2/

Viewing 25 posts - 6,976 through 7,000 (of 12,513 total)

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