Shahriar

Could you please send me an URL where you faced the #unlock issue? The links you sent before worked fine in my test. I sent you a screenshot to show how it looks on my side.

Hi,

Sorry for the delayed reply, somehow missed this ticket.

Your theme is deactivating click action on the download link. I tried with another theme and it worked as expected. Could you please ask theme provider to check the issue?

Thanks.

You just have to save the same license key on your new site.

No need to use the key on dev site if it is for a short time period.

* No PDF or private reply.

Please send the server error log. That should point us in the right direction.

Could you please send your custom template code? Or send temporary login info for a quick solution.

Use following code for you custom shortcode. That should fix the login/reg form position.

function wpdm_login_registration()
{
ob_start();
include \WPDM\Template::Locate('wpdm-be-member.php');
return ob_get_clean();
}
add_shortcode('wpdm_login_reg', 'wpdm_login_registration');

Could you please send the package URL? Or try switching theme for testing purpose?

You can also try changing the output buffering option from WPDM Settings.

Hi,

Could you please re-check the Login info? It is not working.

Try the license key again. It should work this time.

Thanks.

Hi, What is your PHP version? Download Manager requires PHP > 5.4 If you are using an older version please ask your server support to update the PHP.

Hi,

Maybe WPDataTable plugin loading it’s own datatable js/css. You can remove WPDM’s datatable js/css from /download-manager/tpls/wpdm-all-downloads.php file. That should fix the conflict. Or if there is any option in WPDataTable to disable the js you can try that.

https://www.evernote.com/l/AUf3icswK8JE2LIsnYmhvnTOxQpJ6-ocpacB/image.png

I couldn’t access the edit screen of the packages that have the issue. But I created a package where download worked without any issue. Also, there were 3 other packages where download served successfully.

Please send temporary wp-admin login info in private reply.

Please send me the URL where I can check this.