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Shahriar

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Viewing 25 posts - 326 through 350 (of 12,510 total)
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Dec 2, 2019 at 8:09 pm in reply to: Cannot update to 5.0.3 #115941

Shahriar
Moderator

Please send temporary wp-admin and WPDM login in private reply.

Dec 2, 2019 at 8:08 pm in reply to: image insertion problems #115940

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue on your setup. Did you try this on any other browser?

Dec 2, 2019 at 8:07 pm in reply to: Edit download popup html #115939

Shahriar
Moderator

Hi, Are you using locks on your downloads? By popup do you meant the modal that appears with lock options when a user clicks the download button?

Dec 2, 2019 at 8:00 pm in reply to: Custom Fields Addon and Registration Form #115937

Shahriar
Moderator

Hi,

Yes, you can make the custom fields look like default inputs using the following CSS. Please add the CSS to your Customize > Additional CSS option.

.QuickForm .panel-heading { display: none; }
.QuickForm .panel-body { padding: 0; }
.panel.QuickForm { border: none; }
.QuickForm label { display: none; }

And to change the registration form width use the following CSS,

.w3eden #wpdmreg { max-width: 100%; }

Thanks.

Dec 2, 2019 at 7:49 pm in reply to: Combine WPDM Pro with Form Lock add-on and File Cart add-on #115936

Shahriar
Moderator
This reply has been marked as private.
Dec 2, 2019 at 7:20 pm in reply to: Mail Download Link Password #115935

Shahriar
Moderator

Sorry for the delayed reply. Please check the email.

Dec 2, 2019 at 7:10 pm in reply to: design issues after updating to 5.0.3 #115934

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface to fix the design issue. From v.5.0.3 Bootstrap 4 is the default version. But you were using the Bootstrap 3.

Dec 2, 2019 at 7:07 pm in reply to: setting for adding new package if user is not an admin #115933

Shahriar
Moderator
This reply has been marked as private.
Dec 2, 2019 at 7:03 pm in reply to: image insertion problems #115932

Shahriar
Moderator

Hi Alberto, I couldn’t find any issue with the reported features. Which version of WPDM are you using there?

Dec 2, 2019 at 6:56 pm in reply to: HTTP ERROR 404 Page not found #115926

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings >User Interface tab. That should fix the issue.

Dec 2, 2019 at 6:51 pm in reply to: Files starting with numbers not downloading #115924

Shahriar
Moderator

I have added a patch there to fix the issue. We will also add this to the next update of the plugin.

Hi Joshua, Please send your login info in private reply, I will add the patch on your site too.

Dec 2, 2019 at 6:06 pm in reply to: Directory Add-on Slow Search #115920

Shahriar
Moderator

Hi,

We are using the core WordPress query in Directory add-on. There is no custom SQL to handle the search. Using the core search ensures the best possible time to retrieve results. The delay may come from the limitation of server resources.

Anyway, please send temporary wp-admin login info in private reply. I will try to tweak the query to check if that makes any changes.

Thanks.

Dec 2, 2019 at 6:00 pm in reply to: Google Analytics Download Tracking #115919

Shahriar
Moderator

Hi,

We do not have a Google Analytics add-on yet but we have the plan to implement one soon. BTW, Download Manager tracks more than just download counts. You can check the Downloads > Stats page for more download statistics.

Thnaks.

Dec 2, 2019 at 5:56 pm in reply to: Pagination Not Working Well #115918

Shahriar
Moderator

I have found an old ticket where you requested to add this scroll to top feature. Here is the ticket link https://www.wpdownloadmanager.com/support/topic/questions-about-pagination/

You have to remove the custom code to stop the scroll ๐Ÿ™‚

Dec 2, 2019 at 5:54 pm in reply to: You are not allowed to download. #115917

Shahriar
Moderator

The issue seems weird. Please add the following code at the bottom of your active theme’s functions.php file. Then just visit any page. This code updates the post access directly. You can remove the code after visiting a page. Here 1022 is the package ID.

function wpdm_update_package_access(){
        $access = array('subscriber','administrator');
        update_post_meta(1022,'__wpdm_access',$access );
}
add_action('init', 'wpdm_update_package_access');
Dec 2, 2019 at 5:30 pm in reply to: FileCart Addon – Email feature sending two emails, one being a cache file #115916

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue.

Dec 2, 2019 at 5:27 pm in reply to: Links in Mails are not working #115915

Shahriar
Moderator

Hi Marko,

The download link in the email is working now. I activated Bootstrap 3 from Downloads > Settings > User Interface as this is related to a Bootstrap 4 template.

Thanks.

Dec 2, 2019 at 5:14 pm in reply to: 403 error #115912

Shahriar
Moderator

Please send login info and package URL.

Dec 2, 2019 at 4:43 pm in reply to: Attached file is missing/deleted #115908

Shahriar
Moderator
This reply has been marked as private.
Dec 2, 2019 at 4:37 pm in reply to: Rolling back to previous version #115907

Shahriar
Moderator

Hi Brian,

Please create a new ticket and I will send you the old version if you want. Or check your setup to fix the issue you are having with the latest version.

Thanks.

Dec 2, 2019 at 9:19 am in reply to: Install issue #115867

Shahriar
Moderator

Please download the plugin from this link https://downloads.wordpress.org/plugin/download-manager.zip and then install it by uploading from Plugins > Add New page.

Dec 1, 2019 at 9:22 am in reply to: wpdm-cache dir contains almost 10K txt files! #115834

Shahriar
Moderator

Not possible yet. For now, please use the “Delete Cache” feature. Maybe you can clear the cache once a month.

Dec 1, 2019 at 9:20 am in reply to: Links in Mails are not working #115833

Shahriar
Moderator

Hi Maik, Please create a new support ticket and send login info there. Thanks.

Dec 1, 2019 at 9:18 am in reply to: Links in Mails are not working #115832

Shahriar
Moderator

Hi Marko, Didn’t get any email with password. Please send it as a private reply. Thanks.

Nov 30, 2019 at 9:59 pm in reply to: tree with file list #115827

Shahriar
Moderator

It is not possible yet to display the file list.

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