Shahriar

Forum Replies Created

Viewing 25 posts - 251 through 275 (of 12,510 total)
in reply to: mail lock error #116336

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface to fix issue. If it is already selected, save the settings again.

in reply to: Track Individual Downloads from package #116333

Shahriar
Moderator

Hi,

There is no option available yet for that. But a custom solution is possible. If you are interested please contact our customization team customize@wpdownloadmanager.com to get a quote on custom solution.

Thanks.

in reply to: [wpdm_search_result] no results #116332

Shahriar
Moderator

Hi,

Did you try deactivating other plugins? Maybe one of them is modifying the search query. If you can’t find which one it is, Please send temporary wp-admin login info in private reply.

Thanks


Shahriar
Moderator
This reply has been marked as private.
in reply to: Error download “file-no-found.txt” #116330

Shahriar
Moderator
This reply has been marked as private.
in reply to: Control Size of Image in Link Template #116329

Shahriar
Moderator

Hi,

Sorry for the delayed reply.

I have tested the [thumb_384x384] template tag here using a clone of “Call to action 4” link template. And the thumb size did match the size in code. Please check the following screenshot.

https://drive.google.com/uc?id=1IsMaTSoyNBBfNSVb-AsZGDeTbtAfPFnP

Let me know if you have any further questions.

Thanks.

in reply to: Display Issue with Download Manager Pro and Theme #116328

Shahriar
Moderator

Added the following CSS to hide the post date and title.

.single-wpdmpro .post-date-wrap, .single-wpdmpro .post-title {
    display: none;
}

Please edit your custom page template to add the title inside the white container.

You are right about the Bootstrap 4 UI issues. Please use 3 for now. We are fixing all reported issues in v 4.

About the post not appearing in the forum, after recent bbpress update some topics and replies are being kept on pending state unexpectedly. Maybe something is wrong with bbpress and Akismet integration. We had to approve these posts manually later.

in reply to: Serious Problem – Plugin not usable #116307

Shahriar
Moderator

Please send temporary wp-admin login info in private reply to check the issue. This usually related to multiple instances of Bootstrap. Maybe annother plugin is adding another Bootstrap JS on the page.

in reply to: Bulk Update #116270

Shahriar
Moderator

Hi Colin,

You can set the featured image URL under the preview column in your CSV file. Please create a new ticket if you want to discuss this issue further. Creatina a new ticket will make our communication easier and the this topic author won’t get unwanted notification emails.

Thanks.

in reply to: TimeZone is different from WordPress TimeZone #116269

Shahriar
Moderator

Please check now.

in reply to: Assigning Two Buttons to a Product #116266

Shahriar
Moderator

I have to check your setup to further investigate the issue. Please send login info in private reply.

in reply to: Stripe Payment Issue and Membership Plugin #116265

Shahriar
Moderator

You were using v.2.4.7 Installed v.2.5.0, Stripe is working now.

in reply to: Lock Options Problems #116262

Shahriar
Moderator

You can ask server support to send you the error log file. If you have FTP, you can also checl for the erro_log file inside public_html dir.


Shahriar
Moderator

Please check now. I had to comment the marked line to fix the issue.

https://drive.google.com/uc?id=1UqATkdM7JOWBUOImEX-4VtzCpveE5OtC

Most probably your theme is saving the page content is a custom meta instead of description. So, the filter couldn’t find it. But the commented filter isn’t necessary when you place the shortcode on the page, so commenting that line it won’t create any issue.

in reply to: Resource loading error on some packages (Error 404) #116254

Shahriar
Moderator
This reply has been marked as private.
in reply to: Website + Admin area of WP running really slow #116253

Shahriar
Moderator

You are using a very old version there, shoul I install the latest version for you?

in reply to: Subscribers do not show up in Mailchimp #116252

Shahriar
Moderator
This reply has been marked as private.
in reply to: Problem: displaying categories #116250

Shahriar
Moderator

Clear the browser cache. Icons are fine on my side.

https://drive.google.com/uc?id=1YheIJdDBw1m6m49d0xzVm04A8_MPxe6O

in reply to: Using Category and Tag Shortcodes together #116249

Shahriar
Moderator

You can try deactivating other plugins in case any of those modifying the query. I can’t think of any reason why it isn’t working on your site. Now the only thing left to do is during code debug on your setup. I need login info for that.

in reply to: dropbox not shown in exlporer view #116248

Shahriar
Moderator

Hi,

Your “out of the box” UI requires many JS and CSS which are not loaded in the AJAX request sent via Directory Add-on sidebar view. You have to use another category view ( i.e. Default View ) of Directory add-on which will link each package to the details page.

Thanks.

in reply to: Archive Page Styling Issue #116247

Shahriar
Moderator

Added this CSS to fix the height,

#srcp .input-group-append.input-group-btn .btn {
    height: calc(1.5em + 1rem + 2px);
}
in reply to: Custom Template Missing #116246

Shahriar
Moderator

Hi,

Link and Page templates are stored in wp_options table as _fm_link_templates and _fm_page_templates. In most cases, changes of these records are made by a plugin that does backup/restore or bulk DB changes ( search& replace etc ). Please check if these options exist in the DB and let me know. We can recover custom templates in that case.

Now to avoid similar situations again, the best option is creating template files for your custom link/page templates. You have to put the files in /active-theme/download-manager/page-templates/ and /active-theme/download-manager/link-templates/ directory. The file name will be the same as the template id, i.e. 5aafb49c1b0c2.php. And you have to set a template name at the top of the file. Please check any existing template file from /download-manager/tpls/link-templates/ directory for naming convention.

Thanks.

in reply to: WPDM-TinyMce Button icon size setting #116243

Shahriar
Moderator

Please activate Bootstrap 3 from Downloads > Settings > User Interface to fix the design issue. If it is already selected, save the settings again.

If that doesn’t fix the icon size issue, please send the page URL to check.


Shahriar
Moderator

Actually there is an option to send download link via email. Enable it from File Cart settings.

https://drive.google.com/uc?id=1xi8uHQN1sGnpKk_MttxZgpUBcDu523-w

Viewing 25 posts - 251 through 275 (of 12,510 total)