Scott Kolbe

Great news, and great progress Shahriar! Thanks for the quick response. I can now download directly from the default Guest Orders page without pressing “Proceed” with the email and Order ID entered. Excellent!

Were you prompted to enter your Order ID as the password when you tested the orders and downloads? It looks like you had 4 or 5 during your testing…did any of them properly use the PDF Stamper functionality? When I tried, it didn’t password-protect the downloaded file, and the following line was added at the bottom:

Please do not redistribute this paid version: | | Order ID: {order_id}

I have confirmed that the settings for PDF Stamper/encryption/password-protection are on the package I tried to download.

Second, you had said that there was some code for the Guest Orders page that makes it similarly responsive to the Cart page? Any chance that made it to the most recent Premium Packages release, but not to my template?

Thanks for your thoughts, again great progress! Nearly there.

Scott

Thanks for the update Shahriar, much appreciated.

Have a good rest of the week!

Scott

Shahriar, just checking in. Is there any way around the initial download button on the Guest Orders page leading to an expired link page? Again, when you add the email address and order ID and press “proceed” it works correctly – it’s just the default experience that produces the error. I am getting ready to do a big promotion of a new line of service and was hoping for some ecommerce activity this week but I fear the user experience won’t be the best.

I tried changing the orders page to something different in settings, thinking that I would lead to a straight confirmation page with no links or inputs following the credit card being processed. That page could just say, look for your link in the email. Then the link in the email could lead to Guest Orders, but that didn’t produce a different result. I’ve tried forcing /orders/ page not to cache, and also adding a “?nocache=1” to the end of the download link that produces the expired link error, but that doesn’t work either.

At this point, I’m hopeful that you have a quick fix that can either:

– remove the download “dashboard” from the guest orders page, only leaving the email address and order ID inputs. Once you press “proceed” on that screen, the download dashboard below it would be revealed (or the page would refresh), and the link would be valid/active.
– instruct me on how to change the order confirmation process so that I lead to a static page following credit card processing and a valid link is sent via email to the purchaser leading to the Guest Orders page with active/live links.

Cheers, I appreciate any status you’re able to provide. The ftp and front-end credentials sent in private message above are still active.

Scott

Thanks for the info, makes sense!

That did it, thanks Shahriar!

Just curious, do you folks publish a list of field names that are saved to the WordPress table? I’ve found recently that my database is much larger than it should be, so I wanted to trim some of the fat. Just want to make sure I don’t delete any fields that are in use by WPDM.

Cheers, make it a great week.

Could someone explain to me how I could click on the order link sent in an email, 5 test transactions ago, could produce an order details page with the current order ID and downloads? When I try it that way, I’m able to download the most recent order. Please see the attached screenshot. I’m trying to figure out if this is a caching issue. Can’t find how the order/cart is stored (cookie or some other means) so that I can make changes to settings in WP-Rocket to “never cache.” I’ve tried never caching /orders/, /cart/, and /cancel/ which seemed to help. But I’ve never been able to place an order and download in the same session from the order details page – always produces a “download link is expired” message. Only able to download in the scenario above, some time after the initial sale.

Both sets of credentials are still valid if you’d like to go in and take a look. Basically I need to understand why so much of these transactions is being stored or cached, I think that might be the solution to why I keep getting expired link messages. Any thoughts are appreciated.

Scott

Just to test whether there was a conflict with any of my site plugins or the child theme, I started a new secured site with only the WPDM plugins and pages enough to test the guest orders. In that scenario, the “Download link is expired” message also pops up, which leads me to believe it’s an issue with the guest orders. I used the default settings from the plugin installs. I will send you login information in a separate note so you and your team can troubleshoot a fresh install of the latest plugins on a completely barebones site. I’m going to try and revert back to the last version of both Download Manager and Premium Packages that worked for me (last year).

Thanks for your continued assistance with this.

Scott

Shariar, this is a nice option for the time being. However, after checkout, with cache cleared, it presents an order details page with the email and order ID prepopulated, and the download available. Clicking download produces the attached “you don’t have permissions to download” error message. Only after clicking back, then clicking proceed under the email and order ID does it bring you back to the same page where the download link is valid. Any thoughts?

Cheers!