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Portwell Inc.

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Apr 28, 2025 at 5:48 am in reply to: File not attached to package after drag & drop upload in edit mode #205800

Portwell Inc.
Participant

Perfect, it’s working now. Thank you!

Apr 28, 2025 at 2:02 am in reply to: File not attached to package after drag & drop upload in edit mode #205794

Portwell Inc.
Participant
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Apr 25, 2025 at 9:07 am in reply to: File not attached to package after drag & drop upload in edit mode #205660

Portwell Inc.
Participant

Thank you for your reply.

I’ve followed your suggestion and added add_filter(“wpdm_is_valid_mime_type”, ‘__return_true’);.

However, the issue I’m currently facing is that while I can attach file links when creating a package, those attachments are lost when I update the main file. How can I resolve this problem?

Feb 11, 2025 at 9:10 am in reply to: [doc_preview] Template Variable Not Displaying PDF Previews After Recent Update #203519

Portwell Inc.
Participant

I am pleased to inform you that the issue has been resolved. By manually downloading the WordPress PDF Viewer add-on from my account page and installing it, the [doc_preview] template variable is now functioning correctly.

Thank you for your assistance in resolving this matter.

Feb 11, 2025 at 7:25 am in reply to: [doc_preview] Template Variable Not Displaying PDF Previews After Recent Update #203516

Portwell Inc.
Participant

Thank you for your assistance. I have attempted to install the WordPress PDF Viewer add-on by navigating to Dashboard > Downloads > Settings > Updates and installing the wpdm-pdf-viewer.zip file. However, despite these efforts, the add-on continues to appear as uninstalled.

Prior to the recent update, the WordPress PDF Viewer was installed and functioning correctly. We are unable to identify the cause of this issue.

Could you please provide guidance on how to resolve this matter?

Feb 10, 2025 at 12:39 pm in reply to: [doc_preview] Template Variable Not Displaying PDF Previews After Recent Update #203488

Portwell Inc.
Participant
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Feb 10, 2025 at 12:34 pm in reply to: [doc_preview] Template Variable Not Displaying PDF Previews After Recent Update #203487

Portwell Inc.
Participant
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