Jeff Martin

That didn’t work either. Please just visit the screenshot here.

There’s no “Update Card” button on the order details page.

Also, I don’t see any way to click on the order before hitting the missing “Update Card” button.

I have been tracking the continued divide by zero warnings. There is a repeatable pattern using the URL below that triggers the PHP warnings. These appear to be coming from search engines. This one is a URL that Bing submitted. When I load this up in a browser, it takes me to our root downloads page but still logs two divide by zero warnings.

https://www.parallax.com/download/?sc_params=8f21da0HQKgCXlRKhkNahaYXW0cIa0pqu1kBUm6HQmUB8R-9Sr9w0uyy-fS7SBpPROs5BJYE4Vjyi9bJ7FWGYaCc2dFJSloYDna-I65yCvvSvXBh1n6YTEVpl34p70I3fcv6VL7r_xY68iGViGzLeQyc6a07L2dt32AOLnPQgVw0GTe4Ww6t-mfWbnePifxmQvZ2mVo35g_BWcwRWGiRKc_TFF_99biH7bwwmGR0GXT4AVpdisqeWe4zN76GYTYJ&cp=46

I should also note that we are still seeing the divide by zero errors noted in the original report on this issue.

Hi,

When you say to update the page templates again, are you saying that we need to update the pages that contain references to the Download Manage templates? Or, are we supposed to update something within the Download Manager settings?

Hello Tanvir,

The error is not getting logged because of the patch I applied to the download-manager/src/Package/Shortcodes.php at about line 239 that checks $items_per_page for zero. I noted this in my original submission.

Remove the patch and the site will start logging the divide by zero events again. Or, if you like, I can remove the patch.

Thank you for that detail. When I tried this, I received a response that said “Auto-Sync is not active!”. Enabling the Auto-Sync feature corrected the error.

For anyone with the same issue, please note that this appears to work only if the Auto-Sync Local Files Attached With Packages setting in the Cloud Storage -> Amazon S3 Direct Upload is checked and the target S3 bucket and first-level folder are selected.

The cron job appears to locate a single package that has not been uploaded to S3 and uploads it. This continues for each invocation of the cron job until there are no more local packages to upload into S3.

• This reply was modified 4 years, 2 months ago by Jeff Martin. Reason: added detail to make clear what the cron job was actually doing

Thanks for confirming the observations. May I request that the drop-down bucket selector include an option for “None”?

There are use cases where we want to exclude specific roles from having access to any S3 bucket. Until we have this capability, we have to create IAM policies that specifically allow access to a specific bucket and apply them to the user account.