Luis Garza

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Viewing 5 posts - 1 through 5 (of 5 total)
in reply to: Template issue when plugin is active #203432

Luis Garza
Participant

The problem is not with any add-on; it is with the main plugin.

in reply to: Template issue when plugin is active #203379

Luis Garza
Participant

Maybe I haven’t been clear. Your plugin works correctly, and I am using it properly on different pages of my website. However, I have noticed that your plugin visually affects a specific section of my site—the exhibitions section. An example is the page I previously shared with you.

As you can see in the video I recorded, it clearly shows how the blocks designed with Elementor should be displayed, but they appear incorrectly. Somehow, your plugin affects these pages even though there are no shortcodes in them.

I have already deactivated each plugin one by one to check for conflicts, and the issue only occurs when your plugin is active.

Sample:
https://netorg5747375-my.sharepoint.com/:v:/g/personal/portalweb_franzmayer_org_mx/EUXN6RNArQJOnOm2KIpOveEBCIV4pk7SxwsBVoctNzp_aQ?e=BdAWSE

in reply to: Template issue when plugin is active #203328

Luis Garza
Participant

I have already tried enabling and disabling the plugins, and the issue only occurs when yours is enabled.

I’m not sure if this can be fixed with some code. Can it?

Could you help me solve this? I purchased the paid version without expecting this issue to occur on my site. If you can’t help me fix it, please assist me with my refund.

in reply to: Template issue when plugin is active #203184

Luis Garza
Participant

I am not using any shortcode on that page. The only pages where I am using your addon for elementor are the following:

Franz Niños

En línea

in reply to: Template issue when plugin is active #203141

Luis Garza
Participant
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Viewing 5 posts - 1 through 5 (of 5 total)