LEP

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Viewing 17 posts - 1 through 17 (of 17 total)
in reply to: File does not download. Opens in the browser #14858

LEP
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in reply to: File does not download. Opens in the browser #14788

LEP
Member

Opening in the browser is an error! That is the ONLY reason that I upgraded from the free version. In the free version my files were too big to download, so I was told to buy this version as there was no file size limit.

As I have explained several times, with the free version I was getting an email notifying me that someone requested a download. In the paid version you have given me some code to add to function.php (which I did and still am not getting the emails).

I will not continue to waste time on this. If you can answer my two questions I am happy for you to keep my money. But you cannot answer these two problems for me, so what use is your plugin? I upgraded to fix one problem and now I have two problems.

I was also under the impression that there was LIVE SUPPORT. There is no live support, I have asked what time it is available and my question goes unanswered. I cannot wait hours in between each response.

in reply to: I need live support, when is it available? #14762

LEP
Member

You did not answer my question in another thread. I read your answer there and it said that my files were not on my server — the files ARE on my server. Please re-answer.

in reply to: Notification of E-mail Lock #14761

LEP
Member

I do not need help learning php coding.

I just want you to give me a simple answer to how to fix this issue that works in your free version.

It’s not about php coding. I followed the instructions in the link you sent me and they didn’t create the change.

Why are you saying the free version doesn’t have this feature? I used the free version and it AUTOMATICALLY sent me an email when someone signed up.

in reply to: Notification of E-mail Lock #14723

LEP
Member

I have followed the instructions in the link you posted but it is still not working.

As per the insturctions, this is what the very end of the functions.php

function wpdm_dlc_orderby( $vars ) {

if ( isset( $vars[‘orderby’] ) && ‘download_count’ == $vars[‘orderby’] ) {
$vars = array_merge( $vars, array(
‘meta_key’ ► ‘__wpdm_download_count’,
‘orderby’ ► ‘meta_value_num’
) );
}

return $vars;
}

function download_notification($package){
$package_data = get_post($package[‘ID’]);
$headers = ‘From: Site Name ‘ . “\r\n”;
$headers .= ‘Content-type: text/html’ . “\r\n”;
$message = “Downloader’s IP: “. $_SERVER[‘REMOTE_ADDR’];
wp_mail(get_option(“admin_email”), “Download Notification: “.$package_data->post_title, $message, $headers);
}

add_action(“before_download”, “download_notification”);

/*** developer fns **/
function dd($data)
{
echo “” . print_r($data, 1) . “”;
die();
}
/*** developer fns **/

Please advise what I did wrong… Can you paste the entirety of the function.php file so I can copy and paste it in

in reply to: I need live support, when is it available? #14719

LEP
Member

you still didn’t answer my question about getting files to download. they are on my server, not a remote server.

in reply to: Notification of E-mail Lock #14718

LEP
Member

your right, the free version didn’t require me to edit your software. it just did it automatically! glad that you’ve fixed this, i’m hoping i can add the change without any trouble

in reply to: File does not download. Opens in the browser #14713

LEP
Member

I was hoping that you were still online @Shaon I have been waiting 15 minutes to hear back from you…I do not understand what I am doing wrong. I created a folder on my server that has my free downloads, then I created a package using —> url/freedownloads/filename — what am I doing wrong that it does not download? Obviously it links to the file because the file opens in the browser, why isn’t the file automatically downloading? It automatically downloaded in the free version. The only reason I upgraded to paid version is because the video file I wanted to make available for download was too big — support in that forum told me that I had to get the pro version for bigger files, but now I’m running into problems that I didn’t have in the free version.

I am beyond frustrated with the level of service from the plugin and the support I’ve been receiving. If the plugin was free I could understand, but $45 for such inconsistent and unhelpful answers feels awful. If you cannot answer my simple question then please issue me back a credit for the plugin.

in reply to: File does not download. Opens in the browser #14712

LEP
Member

I’m not using a remote URL, I uploaded the files via FTP to my server

in reply to: I need live support, when is it available? #14705

LEP
Member

I have posted on other threads as well but am hoping someone can help me…. when is live support available? I would like to have someone be online at the same time that I am so we can fix the issues rather than go back and forth for days trying to resolve.

I need help with the following:

1. When someone downloads a package from my website after entering their email address I would like to get an email or some type of notification that they have submitted their email address. This was a feature on the free version.

2. When someone tries to download a link it does not download to their computer, only opens in a web browser. Here are links to two packages I have on my website where I have the problem.

http://leadingedgeparenting.com/free-resources/ebook-emotionally-healthy-discipline/

http://leadingedgeparenting.com/free-resources/mp3-understanding-why-children-behave-the-way-they-do/

Please let me know what time live help will be available and I will make sure that I am at my computer, very frustrated at the level of help for a $50 plugin.

in reply to: File does not download. Opens in the browser #14704

LEP
Member

Hoping someone can get back to me about this… would like to add some more free resources to my website today but am waiting until I know that they will be downloaded instead of opening in a browser.

in reply to: Notification of E-mail Lock #14671

LEP
Member

Wondering if there is any update for this yet? I do not want to have to sign into my website, and then navigate through so many steps to see if there are new email signups — in the free version I would also get an email when someone entered their email address for a download.

I do not need the email to automatically import to mail chimp (although that would be wonderful) but I do need to get notified when a new email address is added.

Seems strange that this feature is available in the free version but not the paid version.

in reply to: File does not download. Opens in the browser #14670

LEP
Member

http://leadingedgeparenting.com/free-resources/ebook-emotionally-healthy-discipline/

http://leadingedgeparenting.com/free-resources/mp3-understanding-why-children-behave-the-way-they-do/

these are the two packages I have set up so far, both open in a browser instead of download to computer. How do I change them so they download to the computer of the person who has given us their email?

I would like to change this problem so that when I add other packages they download to the computer rather than open in the browser. thanks!

in reply to: Notification of E-mail Lock #14494

LEP
Member

yes we would also like to get a notification when someone downloads (even a bcc of the email they get would be helpful) otherwise I have to constantly log into the website and look to see who is newly signed up — if their email address could automatically be added to a mailchimp list that would be fabulous!

in reply to: File does not download. Opens in the browser #14493

LEP
Member

url is http://www.leadingedgeparenting.com — there are two ‘free resources’ that are set up using this program, both of them open in a browser instead of downloading

in reply to: File does not download. Opens in the browser #14424

LEP
Member

I am having this same problem, when I click on the link in the email it opens the file in a browser instead of downloading to the computer.

Is there a way to make the file download instead?


LEP
Member

I only see two template options, how do I customize and add my own logo to the top?

I do not want any advertisement of download manager in this email… I only see two template options and neither let me customize them

Viewing 17 posts - 1 through 17 (of 17 total)