Christoph Geiser

Hi Shahriar,

sorry to bother you again – I just found something missing in the code you provided: now the Download link is always named “Download”.
Our customer use the “link title” function for a download (see attached image) so it shows that title instead of “Download”.
In your code snippet, that does not work of course, as it just states “Download” 😉
In the php file I was unaware to exactly find out where and how the link title gets generated to change it there.

I hope you can help me out again here 🙂
Thanks!

Hi Shahriar,

for now we can’t check anything else.
The test-installation you had access to is now not available anymore (as it got cloned again).
What we did now: we added the files again manually for all 288 downloads on the new plattform on the new server.
Then we cloned from there to the plattform you had for testing.
Interresting part: we didn’t encout any problems there.

So for now it’s okay and so far “resolved”. No more action is needed.

We’re still not sure, where the problem was. We used the guide provided by wpdm for cloning and did exactly these steps with exactly the software that was outlined (as we use this software for cloning anyway). we also tested it several times.
As soon as we tried the import on the new server: downloads gone.
When we tried on another computer in a local installation: everything correct.
No idea, how these data could have gone away.

One last idea we had and we fixed that by hand: there are serveral files that may have a too long file name and used special characters like ” ‘ ” or “umlaute” (in German) like äöü. As far as I was aware, WPDM recognize them and change the filename to an appropriate file name.

With 2 people and 8 hours of work we were able to get all the files back up and runnung and the last clone was now also in order.

Thanks anyway.
Christoph

I have an addendum to the problem: we tested the whole process with another (local) installation. There, the complete moving-process worked. And yes: we also used your documentation for this.
So, it seems to be a server-side problem. Even if we import the database again (from the already copied local installation which works) to the server, it just does not work.

I hope you could give me some advice here 🙂
Thanks a lot!
Kind Regards,
Christoph