Forum Replies Created
Hello Nayeem,
Is there any update on the Decline button email notification to the customer?
Hello,
Please check this – https://imgbox.com/3REHdDgo
When the admin clicks on the Decline button customer can not receive the email notification.
So, how to send an email notification to a customer, when the admin clicks on Decline button?
Hello Nayeem,
Please check this – https://imgbox.com/3REHdDgo
Hello,
Please check the below screenshot.
When the admin clicks on Decline button customer can not receive the email notification.
So, how to send email notification to customer, when admin clicks on Decline button?
Hello Nayeem,
Yes, we are using the Download Email Notification add-on.
Hello Nayeem,
I know this section. But I want to send a custom email to the admin when someone requests an email lock Package.
Hello,
When we turn off the Download Email Notification we can’t receive the Email Lock notification to admin.
Hello Nayeem,
Yes, we want this feature.
Hello Nayeem,
Is there any other way to solve that issue? Because admin is confusing for which email notification for request & which email notification for download.
Okay Nayeem, thanks for your support.
Yes, I’m talking about the Email Template section but not for the Email Lock Notification to Customer. I have installed the Download Notification add-on to send the downloaded package notification to the admin via email. There is a setting in Email Templates – Download Notification (To: Admin).
We need to override that email notification setting. We have set the packages for download & when users download any package or some user subscribe to download, then the admin received the same notification via email.
We need to set different email notifications for regular download & email lock (subscribe).