Jason Levandoski

So I increased PHP script timeout very high and indeed it does complete now.

So it appears the issue is with the handling of the Download Link Page.
I have disabled creating of ZIP so not sure why the link page is still showing Download Zip Button??

Also I never click the Zip link button, but instead an individual file link. However, I see a zip being created in wpdm-cache? That is also the file I receive for download instead of the individual file I select?

-Jason

So I have given up support… After so many days I have to get downloads working again.. I have rolled back my site to Jan 10.

At this point my site is working 100%. All themes and plugins are up to date except Download Manager which is running with version 6.2.8. So there definitely appears to be a major bug going on in 6.2.9…

-Jason

First, my Server Administrators have spent many hours on this last week as I indicated already. We were running just fine with Download Manager for over 2 years before the Plugin update in Jan. We have made no other settings changes in those two years except to publish new packages.

Timeouts have been increased on both the Apache and NGINX side (We run on PLESK).

At this point we will look to start debugging the DB calls and the plugin.

-Jason

Our engineers have spent alot of time investigating this. I’m not too happy about the support response so far. It took you so many hours before you even even clicked the links yesterday to see the issue….?????

My engineers have extended timeouts only to find that the issue seems to be a code bug in your plugin. As I indicated originally, this issue occurred after updating your Plugin.

“Failed to read FastCGI header” is most often caused by one of the following:

– A PHP code error in the software, such as a faulty plugin/theme
– A flaw in a PHP extension that you installed on your server
– The server RAM is running out

The error message “Failed to read FastCGI header” itself indicates that the PHP process did not react appropriately.

Since we know that my server RAM is not exhausted and the PHP extension on the server is acting properly for all other websites, the only explanation that remains is that there is a PHP code error in the software, such as a faulty plugin or theme. I don’t think it the Theme because I switched to 2023 Theme and same issue…

Hello have you tried any of the download links?

Any updates? We are going to have unlock our Downloads or move back to our old host soon if this cannot be resolved..

Thanks,
Jason

I am talking about the Form Lock here not email lock. I want to be able to grab the package name variable and use it when sending the Contact Form 7 message to my marketing department.

Thanks,
Jason