Hi Nayeem,
Many thanks for your help with this and this is a great catch. Thank you. I will open an issue with the Edwiser guys now to see what they have to say.
Best wishes and thanks again,
Ian.
Hi Nayeem,
So I have disabled the three ‘Theme My Login’ plugins as part of my testing so you’ll need to access the site through https://aecb.luminaconsultancy.com/wp-admin
As requested, I have redeployed the lastest download-manager-6.1.2.zip package but sadly the problem is still there. Feel free to disable plugins if that helps you get to the bottom of the problem.
Thanks again for all of your help and if there is anything you need from me please do let me know.
Best wishes,
Ian.
Hi Nayeem,
Is it download-manager-6.1.2.zip that you’re wanting me to download?
Many thanks,
Ian.
Hi Nayeem,
Many thanks for your continued support. I’ve taken out any customizations I could find but still the issue remains. Could you provide a link to the WPDM PRO default plugin as I’m not sure which one you mean.
Thanks in advance,
Ian.
Hi Nayeem,
There’s custom code in the theme to rename the labels:
function nc_ascend_change_download_labels()
{
$p_object = get_post_type_object( 'wpdmpro' );
if ( ! $p_object )
return FALSE;
// see get_post_type_labels()
$p_object->labels->name = 'Knowledgebase ';
$p_object->labels->singular_name = 'Knowledgebase';
$p_object->labels->add_new = 'Add knowledgebase';
$p_object->labels->add_new_item = 'Add new knowledgebase';
$p_object->labels->all_items = 'All knowledgebase';
$p_object->labels->edit_item = 'Edit knowledgebase';
$p_object->labels->name_admin_bar = 'Knowledgebase';
$p_object->labels->menu_name = 'Knowledgebase';
$p_object->labels->new_item = 'New knowledgebase';
$p_object->labels->not_found = 'No knowledgebase found';
$p_object->labels->not_found_in_trash = 'No knowledgebase found in trash';
$p_object->labels->search_items = 'Search knowledgebase';
$p_object->labels->view_item = 'View knowledgebase';
return TRUE;
}
add_action( 'wp_loaded', 'nc_ascend_change_download_labels', 20 );
I’m not sure if this is valid? As I say, this is code developed by someone else before me.
Hope this helps,
Ian.
Hi Nayeem,
Many thanks for your message. I’m confused about which WPDM plugin you mean. I don’t know of any customizations but if you send me details on the plugin you are referring to I can take a look.
Thanks in advance,
Ian.
Hi Nayeem,
The staging server is underpowered so, looking at the logs, it looks like a cron job kicked in just as you were on it. It’s fine now. Unfortunately I think that was just bad timing. If you have any further issues please do let me know.
Thanks again for your continued support,
Ian.
Hi Nayeem,
No worries (initially we didn’t notice the problem because we’re usually logged in). It’s the “WPDM New Packages” widget.
Thanks again for your support,
Ian.
Hi Nayeem,
No there is sadly still an issue. The problem shows itself when a user is logged out. It works when you are logged in (which is what’s shown in your screen grab) but, when you are logged out, the HTML structure seems to be wrong – it’s showing the log in form when I’m not sure it should even be doing that. If you visit the home page when you’re logged out and scroll down you will see what I mean.
Hope this explains the issue. Please do let me know if you need further information.
Thanks in advance,
Ian.
Hello there, I have exactly the same issue: I have just updated to version 6.0.0 and the Downloads dashboard menu item has disappeared completely. If you find a fix for this could you publish this (or let me know privately) as I too need a fix very fast! Thanks in advance, Ian.
So sorry everyone. My issue was actually caused by server settings and the update has now worked for me.
Many thanks.