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Viewing 9 posts - 1 through 9 (of 9 total)
Mar 25, 2025 at 9:51 am in reply to: I already paid but the plugin says my Order Status is “Expired” #204887

FIX Trading
Member

Hi Nayeem!
I am having the same problem. The plugin is showing “Expired”, but the invoice was paid. I cannot download the newest version.

Order ID# 58a6f8d501ee3 in Download Area
Order# 58a6f8d501ee3_renew_20180305 on Stripe receipt
Receipt #2498-1739
Invoice# 003BC0C-0016

Order ID# WPDM611F70B29BA5A

Thanks, Eva

Mar 7, 2024 at 12:41 pm in reply to: License is showing “expired” but payment was made #193721

FIX Trading
Member

Hi Sidratul,
I have not seen any change on our Purchase page. The Order ID# 58a6f8d501ee3 and Order ID# 587f41d074e97 are still expired. Can you please check in with your team again?
Also we tried to change the credit card on the product for renewal. We want to remove the American Express card ending in 1003 from the account. Could you check which credit card is on the products right now?
Regards, Eva

Feb 22, 2024 at 5:28 pm in reply to: Page with packages is very slow to load – keeps loading #193287

FIX Trading
Member

Hi Nayeem
We are using W3 Total Cache. I have set items_per_page = 20. We are still having problems on this page and also on the following pages:

Recommended Practices

Business Practices

When you look at the source code the image is loaded multiple times. We are using a custom template where the package icon is displayed. The template looks as follows:

<div class=”well c2a3″>
<div class=”media”>
<div class=”mr-3″ align=”left”>
[icon]
</div>
<div class=”media-body”>
<h3 class=”media-heading” style=”padding-top: 0px;border:0px;margin: 0 0 5px 0;font-size:12pt; “>
[title]
<span style=”font-size:8pt;font-weight:300″ class=”text-muted ml-4″>
<i class=”fas fa-hdd mr-1″></i> [file_size]
<i class=”ml-3 far fa-arrow-alt-circle-down mr-1″></i> [download_count] downloads
<i class=”ml-3 far fa-clock mr-1″></i> [create_date]
</span>
</h3>
[excerpt_200]</br>
</div>
<div class=”ml-3″ align=”right”>
[download_link]
</div>
</div>
</div>

Regards, Eva

Jul 21, 2020 at 11:10 am in reply to: Preview not working for member only files #133146

FIX Trading
Member

Hi Nayeem,
yes, that is exactly what is showing.
We don’t want to use the Google Docs Viewer anyway, because a lot of large companies block these sites in their network and our users cannot preview files in their company environment.

  • This reply was modified 4 years, 9 months ago by FIX Trading.
Aug 16, 2017 at 10:11 am in reply to: License is not valid after copying to a staging server #61795

FIX Trading
Member
This reply has been marked as private.
Aug 15, 2017 at 8:48 am in reply to: License is not valid after copying to a staging server #61720

FIX Trading
Member

Thanks Shahriar! I was able to activate the license key.
Now I am getting ‘file not found’ whenever I download a package. I checked in wp-content/uploads/download-manager-files and the files are there. Is there a problem with the link, because I copied the whole WordPress installation from one server to another?
Regards, Eva

Jun 8, 2017 at 7:04 am in reply to: Invalid license key #58857

FIX Trading
Member
This reply has been marked as private.
Jun 7, 2017 at 12:01 pm in reply to: Invalid license key #58814

FIX Trading
Member

It is still not working for me. I deleted the Downloads plugin on my production site and downloaded the latest version (bought on Feb 2017) from my account. I uploaded it on my production site and entered the license key. It is still invalid.

Jun 7, 2017 at 11:06 am in reply to: Invalid license key #58808

FIX Trading
Member

I have two licenses for WPDM Pro with two different keys since I have a staging and a production site. I have one instance of WPDM Pro running on the staging site, but I cannot update the instance on production, because I keep getting an error ‘Invalid license key’. I have tried both licenses and none of them work.

Viewing 9 posts - 1 through 9 (of 9 total)