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dshank

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Sep 11, 2020 at 4:59 am in reply to: Email order notification to Admins? #136220

dshank
Participant

Can I set a different email for order notifications? I want one of my managers to receive order notifications.

Sep 10, 2020 at 4:54 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136142

dshank
Participant

Thank you, we are hopeful there is a resolution. When testing it on your side, please try using real payment to confirm. Thanks.

Sep 10, 2020 at 4:44 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136140

dshank
Participant

I cleared all events from the webhook, and added only “checkout.session.completed”.

It works perfectly in Stripe test mode (even with all event types included in the webhook), but when I disable test mode and use a real credit card, the same problem exists – the order is set to “processing” and does not show “completed”. It only works in test mode.

Sep 10, 2020 at 4:25 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136138

dshank
Participant

Thank you. I already had webhook events set to ALL. Are you recommending that I clear all events, and add only “checkout.session.completed” ?

The webhook I am using is https://XXXXXXX.com/?action=stripe-new-subscription

Is this correct?

Sep 9, 2020 at 5:38 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136113

dshank
Participant
This reply has been marked as private.
Sep 6, 2020 at 8:29 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135889

dshank
Participant

Nayeem, can you give me an update on this? Do you have any other ideas to get the Stripe plugin to properly mark orders as “completed” after payment instead of marking them as “processing”?

Sep 3, 2020 at 6:29 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135730

dshank
Participant

I’m beginning to feel silly having to continue to reply to this thread, and getting no response from the WPDM team. My original post was over three weeks ago, and there is still no resolution. The last response from WPDM was almost three weeks ago.

Is anyone else having trouble with the Stripe addon? Can anyone help me diagnose this problem so that I can use this software?

Thank you.

Sep 1, 2020 at 6:50 pm in reply to: Sorting of “Orders” page for customers – sort by date? #135522

dshank
Participant

@nayeem, any update on this?

Sep 1, 2020 at 6:49 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135521

dshank
Participant

Hello, @nayeem, could we please address this issue?

Sep 1, 2020 at 6:48 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135520

dshank
Participant

@Nayeem, could someone *please* assist me with this problem? I posted about this almost three weeks ago and still have no resolution. PLEASE provide some feedback here. Thank you.

Aug 30, 2020 at 7:54 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135361

dshank
Participant

Could you please assist with this issue? I have been waiting a long time for a resolution. Am I the only user of the Stripe add-on who cannot get it to work?

Aug 30, 2020 at 7:50 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135360

dshank
Participant

Hello could you please respond to this request?

Aug 29, 2020 at 8:21 am in reply to: Problem with cart layout – cart item rows are too wide to be seen in window. #135289

dshank
Participant

Perfect. Thank you.

Aug 28, 2020 at 6:37 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135267

dshank
Participant

Further, after a customer pays, they are redirected to the orders page where they see the order is still “processing”:
screenshot: https://www.dropbox.com/s/jqnj23c8dk71k7e/Screen%20Shot%202020-08-28%20at%2011.35.05%20AM.png?dl=0

If they click “order details” button, they see a “PAY NOW’ button proving that the system does not know the payment was successful.
screenshot: https://www.dropbox.com/s/0symja9krxri04r/Screen%20Shot%202020-08-28%20at%2011.35.51%20AM.png?dl=0

AT this point, the software is unusable for me with premium products as the stripe add on is just not working properly. Please advise, thank you.

Aug 28, 2020 at 6:07 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135265

dshank
Participant

I also have noticed that the payment is successful in my Stripe account, however in WPDM, both order status and payment status are set to ‘processing’, but they should both be set to ‘completed’.

Is this problem related to the way I have set up my premium packages?

Aug 28, 2020 at 5:42 pm in reply to: Problem with cart layout – cart item rows are too wide to be seen in window. #135264

dshank
Participant
This reply has been marked as private.
Aug 28, 2020 at 5:39 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135262

dshank
Participant

No Change. Order is immediately set to “processing” after credit card charge is completed.

I would appreciate your attention to this issue, as I have many customers complaining to me that they are unable to access their downloads after they pay. I am at risk of losing customers, and must find another solution if this will not work.

Aug 28, 2020 at 8:20 am in reply to: Cart page layout issue – rows are way too wide to be seen #135231

dshank
Participant

Is anyone else experiencing this issue with Stripe orders not automatically being set to “completed” status?

Support, could you please follow up with some assistance on this?

Aug 28, 2020 at 8:18 am in reply to: Sorting of “Orders” page for customers – sort by date? #135230

dshank
Participant

Could you please provide me with an update on this?

Aug 25, 2020 at 9:56 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135096

dshank
Participant

Hello, could you please help with this issue? We are not able to complete transactions with Stripe/credit card.

Thank you.

Aug 25, 2020 at 9:55 pm in reply to: Sorting of “Orders” page for customers – sort by date? #135095

dshank
Participant

Hello, is there any update on this ticket?

Aug 24, 2020 at 4:48 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135015

dshank
Participant

Could you please reply to this ticket?

Aug 23, 2020 at 9:18 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134954

dshank
Participant

Any update on this? All credit card orders are currently requiring manual intervention to change status to “completed”, and my cart page is not usable because the rows are 10x wider than they need to be.

  • This reply was modified 4 years, 11 months ago by dshank.
Aug 22, 2020 at 6:03 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134923

dshank
Participant

Also you haven’t addressed the issue where my cart page has rows that are too wide to be seen without scrolling to the right. see the image I attached in the original post please.

Aug 22, 2020 at 6:03 pm in reply to: Cart page layout issue – rows are way too wide to be seen #134922

dshank
Participant
This reply has been marked as private.
Viewing 25 posts - 51 through 75 (of 122 total)
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