dshank

It doesn’t appear to be related to the admin confirmation. Even the new account Welcome email has the same issues.

Is there a faster way to check it other than repeatedly placing test orders?

Deleted the webhook and recreated one with Account type instead of Connect:

https://www.dropbox.com/s/6cz9l4d1z1oqiaq/Screen%20Shot%202020-10-01%20at%2010.jpg?dl=0

Ran another purchase in live mode, same issue – order is “processing”.

There were still no entries in the webhook logs after making the purchase.

I just completed the following test:

1. Enable test mode in WPDM Stripe settings. Make a purchase using test credit card number. Immediately order status was set to “Completed”, and was able to download the file. Everything worked properly.

2. Disable test mode in WPDM Stripe settings. Make a new purchase using real credit card. Immediately order status was set to “Processing” and was NOT able to download the file.

3. Checked webhook logs in Stripe as you requested. There is no webhook activity. This is the page:

https://www.dropbox.com/s/3yejb9iygpyovjo/Screen%20Shot%202020-09-30%20at%202.jpg?dl=0

So this is still not working. Could it be related to the webhook configuration?

• This reply was modified 5 years, 5 months ago by dshank.

Hi, just checking back with this – I still cannot use my Stripe plugin and make orders. Can you give me an update?

Hi there, any update on the webhook config?

Thank you, can you provide specific webhook configuration details? This is current config, and it does not work in live mode.

https://www.dropbox.com/s/22g0qmc61c1btvh/LJwebhook.jpg?dl=0

Hello, were you able to discuss this with your senior staff? Any updates?

Can I set a different email for order notifications? I want one of my managers to receive order notifications.

Thank you, we are hopeful there is a resolution. When testing it on your side, please try using real payment to confirm. Thanks.

I cleared all events from the webhook, and added only “checkout.session.completed”.

It works perfectly in Stripe test mode (even with all event types included in the webhook), but when I disable test mode and use a real credit card, the same problem exists – the order is set to “processing” and does not show “completed”. It only works in test mode.

Thank you. I already had webhook events set to ALL. Are you recommending that I clear all events, and add only “checkout.session.completed” ?

The webhook I am using is https://XXXXXXX.com/?action=stripe-new-subscription

Is this correct?

Nayeem, can you give me an update on this? Do you have any other ideas to get the Stripe plugin to properly mark orders as “completed” after payment instead of marking them as “processing”?

I’m beginning to feel silly having to continue to reply to this thread, and getting no response from the WPDM team. My original post was over three weeks ago, and there is still no resolution. The last response from WPDM was almost three weeks ago.

Is anyone else having trouble with the Stripe addon? Can anyone help me diagnose this problem so that I can use this software?

Thank you.

@nayeem, any update on this?

Hello, @nayeem, could we please address this issue?

@Nayeem, could someone *please* assist me with this problem? I posted about this almost three weeks ago and still have no resolution. PLEASE provide some feedback here. Thank you.

Could you please assist with this issue? I have been waiting a long time for a resolution. Am I the only user of the Stripe add-on who cannot get it to work?

Hello could you please respond to this request?