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dshank

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Oct 9, 2020 at 11:12 pm in reply to: From: address for order confirmations different from site admin email? #138213

dshank
Participant

It doesn’t appear to be related to the admin confirmation. Even the new account Welcome email has the same issues.

Oct 7, 2020 at 5:25 pm in reply to: From: address for order confirmations different from site admin email? #138030

dshank
Participant
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Oct 6, 2020 at 10:29 pm in reply to: From: address for order confirmations different from site admin email? #137941

dshank
Participant
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Oct 2, 2020 at 4:33 pm in reply to: From: address for order confirmations different from site admin email? #137722

dshank
Participant

Is there a faster way to check it other than repeatedly placing test orders?

Oct 2, 2020 at 3:12 am in reply to: From: address for order confirmations different from site admin email? #137681

dshank
Participant
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Oct 1, 2020 at 5:38 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #137661

dshank
Participant
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Oct 1, 2020 at 5:08 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #137658

dshank
Participant
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Oct 1, 2020 at 5:04 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #137657

dshank
Participant

Deleted the webhook and recreated one with Account type instead of Connect:

https://www.dropbox.com/s/6cz9l4d1z1oqiaq/Screen%20Shot%202020-10-01%20at%2010.jpg?dl=0

Ran another purchase in live mode, same issue – order is “processing”.

There were still no entries in the webhook logs after making the purchase.

Sep 30, 2020 at 9:59 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #137567

dshank
Participant

I just completed the following test:

1. Enable test mode in WPDM Stripe settings. Make a purchase using test credit card number. Immediately order status was set to “Completed”, and was able to download the file. Everything worked properly.

2. Disable test mode in WPDM Stripe settings. Make a new purchase using real credit card. Immediately order status was set to “Processing” and was NOT able to download the file.

3. Checked webhook logs in Stripe as you requested. There is no webhook activity. This is the page:

https://www.dropbox.com/s/3yejb9iygpyovjo/Screen%20Shot%202020-09-30%20at%202.jpg?dl=0

So this is still not working. Could it be related to the webhook configuration?

  • This reply was modified 5 years, 4 months ago by dshank.
Sep 18, 2020 at 5:16 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136631

dshank
Participant

Hi, just checking back with this – I still cannot use my Stripe plugin and make orders. Can you give me an update?

Sep 16, 2020 at 2:01 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136441

dshank
Participant

Hi there, any update on the webhook config?

Sep 14, 2020 at 4:46 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136341

dshank
Participant

Thank you, can you provide specific webhook configuration details? This is current config, and it does not work in live mode.

https://www.dropbox.com/s/22g0qmc61c1btvh/LJwebhook.jpg?dl=0

Sep 14, 2020 at 4:28 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136334

dshank
Participant

Hello, were you able to discuss this with your senior staff? Any updates?

Sep 11, 2020 at 4:59 am in reply to: Email order notification to Admins? #136220

dshank
Participant

Can I set a different email for order notifications? I want one of my managers to receive order notifications.

Sep 10, 2020 at 4:54 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136142

dshank
Participant

Thank you, we are hopeful there is a resolution. When testing it on your side, please try using real payment to confirm. Thanks.

Sep 10, 2020 at 4:44 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136140

dshank
Participant

I cleared all events from the webhook, and added only “checkout.session.completed”.

It works perfectly in Stripe test mode (even with all event types included in the webhook), but when I disable test mode and use a real credit card, the same problem exists – the order is set to “processing” and does not show “completed”. It only works in test mode.

Sep 10, 2020 at 4:25 am in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136138

dshank
Participant

Thank you. I already had webhook events set to ALL. Are you recommending that I clear all events, and add only “checkout.session.completed” ?

The webhook I am using is https://XXXXXXX.com/?action=stripe-new-subscription

Is this correct?

Sep 9, 2020 at 5:38 pm in reply to: Upgraded to 5.2.2, Stripe addon not setting order status to “Completed” #136113

dshank
Participant
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Sep 6, 2020 at 8:29 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135889

dshank
Participant

Nayeem, can you give me an update on this? Do you have any other ideas to get the Stripe plugin to properly mark orders as “completed” after payment instead of marking them as “processing”?

Sep 3, 2020 at 6:29 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135730

dshank
Participant

I’m beginning to feel silly having to continue to reply to this thread, and getting no response from the WPDM team. My original post was over three weeks ago, and there is still no resolution. The last response from WPDM was almost three weeks ago.

Is anyone else having trouble with the Stripe addon? Can anyone help me diagnose this problem so that I can use this software?

Thank you.

Sep 1, 2020 at 6:50 pm in reply to: Sorting of “Orders” page for customers – sort by date? #135522

dshank
Participant

@nayeem, any update on this?

Sep 1, 2020 at 6:49 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135521

dshank
Participant

Hello, @nayeem, could we please address this issue?

Sep 1, 2020 at 6:48 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135520

dshank
Participant

@Nayeem, could someone *please* assist me with this problem? I posted about this almost three weeks ago and still have no resolution. PLEASE provide some feedback here. Thank you.

Aug 30, 2020 at 7:54 pm in reply to: Stripe payment issue: can’t download, order is “processing” after payment #135361

dshank
Participant

Could you please assist with this issue? I have been waiting a long time for a resolution. Am I the only user of the Stripe add-on who cannot get it to work?

Aug 30, 2020 at 7:50 pm in reply to: Cart page layout issue – rows are way too wide to be seen #135360

dshank
Participant

Hello could you please respond to this request?

Viewing 25 posts - 51 through 75 (of 135 total)
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