Forum Replies Created
I Found the issue This afternoon basically there was a customised template in the Theme that was from an older incompatible version the faulty template was wpdm-all-downloads.php it does not say which version it’s from but its very different from the new one I’ll re-style the CSS in the new template and we should be all good.
I figured this out once I had read https://www.wpdownloadmanager.com/docsfor/for-theme-developers/ to see what possibly could be the issue with the template. in future try giving the user a heads up to look if there are any customised templates.
Thanks
the closest I’ve come so far is to isolate it to something being added by my theme when it runs wp_head() if I leave this out I have no issue, however, i need that to run on the site and have not been able to identify what is being added that causes the issue?
Ive tested all other items its to do with only one the shortcode
[wpdm_all_packages items_per_page="10" categories="ebook" jstable=0 order_by="date" order="ASC"]
it does not happen with any other shortcode or view I did not create this view nor can I see what is the issue its something to do with this code and not for display only when the download button is pressed? surely you can point me to the script of php that does thi then i can try trace the issue?
Hi I changed to different link templates but makes no difference. as the example is using a shrtcode the likn itself does not do it only when the shortcode is being used?
Also, I presume this means the link templates that can be changed in WP-admin side?
Pls, can you be more specific when describing things which page which interface is it code is it a template or is it JS and if possible can you get someone with good English skills to help as this is wasting a lot of time and not getting anywhere? I need this fixed ASAP or ill have to go with another product for my client’s website.
Hi, Which div class must I rename there are literally thousands which the page? the content the columns the javascript which?
How about starting with which function triggers this, to begin with and where to find it?
if its Javascript what is the script name and where to find it? at least this would narrow down the search to a specific area?
added a video of the issue https://youtu.be/mMzZx47KvSA
No error messages come up no reason for this to popup but it does??
Hi Nayeem
I’m not sure I understand your comment Which <div> are we talking about the main templates div? or is it the div that surrounds the Shortcode.
My content template had the following divs
<div class=”container main_cont”>
<div id=”the_content”>
<?php if (isset($author)){ echo “<p class=’author’>By ” . $author . “</p>”; } ?>
<?php if ( $lead ) : ?>
<?php echo “<div class=’first-paragraph’>” . $lead . “</div>”; ?>
<?php endif; ?>
<div class=”content-back-white”>
<?php the_content() ?>
</div>
</div>
</div>
the output from you shortcode is:
<div class=”container-fluid” id=”wpdm-all-packages”>
<table id=”wpdmmydls-558e44bebbeb83c94a238e746acd9399″ class=”table table-striped wpdm-all-packages-table”>
<thead>
<tr>
<th class=””>Title</th>
<th class=”hidden-sm hidden-xs”>Categories</th>
<th class=”hidden-xs”>Create Date</th>
<th style=”width: 100px;”>Download</th>
</tr>
</thead>
<tbody>
<tr>
<td style=”background-image: url(‘https://www.tetramap.com/wp-content/plugins/download-manager/assets/file-type-icons/zip.png’);background-size: 32px;background-position: 5px 8px;background-repeat: no-repeat;padding-left: 43px;line-height: normal;”>
<b>Develop people and business the way nature intended</b><br><p>TetraMap book (EPUB and MOBI formats)</p>
<small><i class=”fa fa-folder”></i> 1 files
<i class=”fa fa-download”></i> 256 downloads<br>
<span class=”hidden-md hidden-lg”>eBook<br></span>
<span class=”hidden-md hidden-lg hidden-sm”>January 9, 2018</span>
</small>
</td>
<td class=”hidden-sm hidden-xs”>eBook</td>
<td class=”hidden-xs” data-order=”1515456000″>January 9, 2018</td>
<td><i class=””></i>Download Now</td>
</tr>
<tr>
<td style=”background-image: url(‘https://www.tetramap.com/wp-content/plugins/download-manager/assets/file-type-icons/pptx.png’);background-size: 32px;background-position: 5px 8px;background-repeat: no-repeat;padding-left: 43px;line-height: normal;”>
<b>eBook PowerPoint slides</b><br><p>eBook slide to add to PowerPoints</p>
<small><i class=”fa fa-folder”></i> 1 files
<i class=”fa fa-download”></i> 161 downloads<br>
<span class=”hidden-md hidden-lg”>eBook<br></span>
<span class=”hidden-md hidden-lg hidden-sm”>January 9, 2018</span>
</small>
</td>
<td class=”hidden-sm hidden-xs”>eBook</td>
<td class=”hidden-xs” data-order=”1515456000″>January 9, 2018</td>
<td><i class=””></i>Download Now</td>
</tr>
</tbody>
</table>
<div class=”text-center”></div>
</div>
so i cannot see any naming or code that is wrong for that matter so your answer has confused me more? sorry could you be moree specific please?
Just so you know this started in June with that upgrade and i raised another ticket then and have had no answer yet??
NO it’s NOT resolved! all we know now is its the template. The template is created by myself and is bespoke(specially made for) to the client. can you tell me where to look to resolve the issue? for example what code is being used to deliver this message? What triggers it is it wp or is it JSON scripting? what is the version of JSON needed to run this properly. so basically some technical help as the help so far is the very high level I need your developers to tell me where they think the issue could be, or it’s looking for a needle in a haystack.
I turned all the other plugins off and still got the error message. however, I changed the template and did not have the issue at all. so its pointing to something in my template but what? where can I start looking I get no error message at all in my logs etc?
Is it something to do with the Javascript library or something like that?
Hi I Have given you my login details to my dev site but no one has logged in this is still an issue and no error logs showing around this
I emailed SHAHRIAR after the Christmas break and no reply pls can someone help me with this its a bad look for my client’s site and the SLOOOOOW service is driving me nuts pls Help!!
this seems to be associated with the use of the [wpdm_all_packages items_per_page="10" categories="ebook" jstable=0 order_by="date" order="ASC"]
shortcodee only so not sure what is the issue but definitely with this shortcode
Thanks a Stack!
Hi Im also getting this invlid licence key after updating from 4.6.9 to 4.7.4 but i have also made the site live and the domain anme is different.