Forum Replies Created
We have not modified the plugin at all. We are using your pre-built shortcodes and documentation provided code snippets.
I’ll repeat, it appears that the Javascript does not search for the most recent message location, and instead simply finds the first message location on the document.
Modifying the plugin files directly or adding files to the plugin directory is an extremely poor method.
Best practice is to never ever modify plugin files directly.
How can I use a new email template?
I don’t see a way to upload/add a new one, or to customize the colors of an existing template. Just want to make some simple CSS changes.
Just tried dropping the email templates folder into the theme folder and that didn’t work.
How do we customize the emails?
Oh hey, doesn’t stop there. In the footer of the email, it says “Copyright © 2010 WordPress Download Manager” – we need the correct email and our company name, not yours.
And all around we need to just change up some of the verbiage.
Ok, looks like we need to just straight up use a different email template.
I can customize the email template file no problem, but it needs to be done in a way that won’t be over-ridden or broken on plugin update.
Can we place the email-templates folder in the theme folder to override your email templates? Or something along those lines?
Digging around trying to find how to change this logo.
I found that in “email-templates/wpdm-email-template.html” the logo is hardcoded in from an external URL: http://www.wpdownloadmanager.com/wp-content/uploads/2012/02/wpdm-logo.png
Does this mean I cannot change that image without modifying the plugin files directly?
And what about that “[support_email]” – that also appears to be hardcoded in.
Continuing to try and get this plugin working.
Now I’m testing the email process and there is a giant WP Download Manager logo at the top of the email and a “[support_email]” at the top of the email as well. I can’t find anything in the settings or documentation about changing these.
Where can I change those?
Providing incorrect, slow, and unhelpful support while blaming and mocking the customer is not a good way to get return business.
We will not be purchasing any of your products ever again.
This proprietary templating system has been a huge pain and contrary to standard WordPress practices.
I repeat, you have admin access.
I am a developer, and I have implemented your code exactly as you provided it, swapping out the “link-template-id” for the ID of my link template that I created.
Did you download the .txt? That code is tabulated properly. Swap the .txt for a .php and then you’ll be able to open it up in your favorite code editor and get syntax highlighting.
These slow and unhelpful responses are turning into a problem. Our client is getting frustrated that we have not completed our task.