Modal Login Hangs

Participant

This reply has been marked as private.

Aug 16, 2021 at 2:25 pm #159876

Moderator

Hello @otrok,

Hope you are well. Sorry for the inconvenience. Can you please enable/disable style/script from Downloads > Settings > User interface? please try also enable/disabling other plugins for checking, you may also switch theme to another for checking, please let me know then

thank you and regards

Sep 3, 2021 at 6:38 am #160895

Participant

Hello again,

I checked my console: it seems the problem is the variable wpdm_asset in the file src/User/Views/modal-login-form.php, on line 115. It’s not defined anywhere. And even searching your codebase I don’t see the code that should define it.

Hope that helps to finally resolve this issue!

Ron

Sep 5, 2021 at 8:40 am #160979

Moderator

Hello @otrok,

Has the problem been resolved on your side? please let me know

Thank you and regards

Sep 5, 2021 at 11:07 am #160985

Participant

Hi Nayeem,

I have no idea how to solve this problem “on my side”. It seems to me, there is a bug in your codebase. In the file I mentioned above, the lines

} else {
$(‘#wpdmloginmodal-submit’).html(wpdm_asset.spinner+” “+res.message);
location.href = __lm_redirect_to;
}

But wpdm_asset is nowhere else in your codebase. I think you want to set it in download-manager.php about line 482.

$wpdm_js = array(
‘spinner’ ► ‘<i class=”fas fa-sun fa-spin”></i>’
);
$wpdm_js = apply_filters(“wpdm_js_vars”, $wpdm_js);

wp_localize_script(‘wpdm-frontjs’, ‘wpdm_url’, $this->wpdm_urls);

wp_localize_script(‘wpdm-frontjs’, ‘wpdm_js’, $wpdm_js);

I think here you use the name “wpdm_js” where in the other code you use “wpdm_asset”.

I think all you need to do is change the wpdm_asset in modal_login_form to wpdm_js. I hope this helps to resolve this issue.

Best Regards,
Ron

Sep 6, 2021 at 12:07 pm #161035

Participant

Hello Nayeem,

the login/registration does not work on my installation. I tried everything, but the process hangs when trying to log in or register. Not just the modal layer also the pages with the login/registration forms do not work.
Do you have an idea how to troubleshoot the problem.

The console gives me:

Uncaught TypeError: Cannot read properties of undefined (reading ‘message’)
at Object.error ((index):475)
at Object.F.error.F.error (jquery.form.min.js?ver=4.2.1:formatted:123)
at c (hdpop.js:3)
at Object.fireWith [as rejectWith] (hdpop.js:3)
at l (hdpop.js:3)
at XMLHttpRequest.<anonymous> (hdpop.js:3)

Can I get custom support, if I order the Pro-Version?

Thanks in advance!
Tom

This reply was modified 3 years, 7 months ago by Thomas Eberle. Reason: Forgot some Info

Sep 6, 2021 at 2:33 pm #161047

Moderator

Hello @slimmedia,

Hope you are well. And sorry for the inconvenience. can you please open a separate ticket for your issue, please? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

This reply was modified 3 years, 7 months ago by Nayeem Riddhi.

Sep 6, 2021 at 2:55 pm #161050

Participant

This reply has been marked as private.

Sep 6, 2021 at 3:00 pm #161053

Moderator

please open a separate ticket for your issue and the mail issupport@wpdownloadmanager.com. it is our formal address mail. you may use it and can give the credentials only.

Thank you and regards

Sep 6, 2021 at 3:40 pm #161059

Participant

This reply has been marked as private.

Sep 6, 2021 at 4:52 pm #161068

Moderator

Hello @slimmedia,

please check my attached image, I hope this will may help you

Thank you and regards

Sep 7, 2021 at 5:50 am #161087

Participant

This reply has been marked as private.

Sep 7, 2021 at 6:08 am #161089

Participant

Hey Nayeem,

I think I found the problem. I’ll pass it on to you and the other users, so you can all have an eye out in future support sessions.
It was a plugin called “WP-SpamShield”. It was messing with der login-forms.

I thank you very much for you super quick responses and help you provided.
Greatly appreciated!

Have a great day, Tom E.

Sep 7, 2021 at 7:47 am #161096

Participant

Now that Tom’s problem has been solved, we can hopefully return to the original topic of this thread: the modal login hangs because (I guess) in the file “modal-login-form.php” the name “wpdm_asset” should have been changed to “wpdm_js”. This is a one line fix, but it has prevented my from updating since 3.2.12.

Sep 9, 2021 at 5:12 pm #161320

Moderator

Hello @otrok,

Hope you are well. Has the problem been resolved on your side? please let me know, I shall again look over your issue for solving.

Thank you and regards

Sep 10, 2021 at 12:29 pm #161349

Participant

This is the second time you have asked this in this thread, and my answer is the same. I think there is a bug in the code, the PHP is inconsistent with the JS. I do not think it’s a configuration problem.

I have some questions for you:

Have you looked at the files and lines I listed in my post from September 5? Are you saying that there is no problem there? Can you maybe tell me what should be setting wpdm_asset.spinner? Do you have a demo where I can see the modal login working in a version later than 3.12?

It’s really unfortunate that someone hijacked this thread, and gave it the illusion of progress being made. If I am correct in my analysis, this is something that is fixed by changing one line of code, and so it’s a bit frustrating that we are again at the “solve it on your side” stage. So I need to know if you’ve looked at the code and can confirm that the problem is on my side.

Sep 13, 2021 at 9:42 am #161529

Moderator

Hello @otrok,

Sorry for the inconvenience. our developers shall look over the snippet adjusted code you have provided and adjusted thereby

Thank you and regards

Sep 24, 2021 at 9:29 am #162204

A St

Participant

I have the same Problem. If I update to the latest version, the login does not work and I get the error with the “wpdm_asset”.
So I currently switched back to version 3.2.0.4 – but this is not a solution, because there are other bugs and when I try to get solutions I just should update to the latest version.

Sep 25, 2021 at 9:53 pm #162239

Rodrigo Zamorano

Participant

Hello everybody. I have exactly the same problem of the original thread in this topic: The Modal Login hangs. I’m using version 3.2.15 of the plugin and wordpress 5.8.1 . If somebody could share the solution it would be great. Thank you very much.

Sep 26, 2021 at 8:44 am #162261