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GIFs thumbnail of download entry not playing?

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Mar 19, 2025 at 10:18 pm #204734

Patrik Veres
Participant

In my wordpress shop (using woocommerce), I use gifs as primary image for my products. In WPDM, I tried to do the same, and set a gif as the main image of a download, but the gif gets processed by the plugin. Instead of loading the image from my wordpress library, it puts the image into wpdm-cache and loads it from there. I opened the direct url to the gif, and the gif is no longer playing, seems like it was processed/resized and now its a static gif. Is there any way not to use the wpdm cache and when I add a photo to a download, just have it load from my wordpress library? Instead of processing the images (and thus, making the gif static.

Thanks in advance for the reply!

Mar 19, 2025 at 11:26 pm #204736

Tahasin
Moderator

Hello, Patrik

I hope this message finds you well and thanks for reaching out.

Could you let us know whether the GIFs are set as thumbnails/featured images or if they are the main downloadable content? To better assist you, please share the WordPress login credentials and the relevant URL so we can thoroughly investigate the issue.

Regards

Mar 19, 2025 at 11:59 pm #204737

Patrik Veres
Participant

Thanks for the reply!
I realized I didn’t give enough context. I attached the gif as featured image.
I’m displaying the downloads in a grid, im using the Link Templates.
In the template, I use the thumb_url. (I didn’t see other options at Template Variables, that I could use)
<div class=”__wpdm_square_card” style=”background-image: url(‘[thumb_url_600x600]’);”>
<div class=”__wpdm_square_content”>
<h2 class=”__wpdm_square_title”>[title]</h2>
<p class=”__wpdm_square_description”>[description]</p>
[download_link]
</div>
</div>

Is there any way to display the actual gif I attach to the download as featured image?

Mar 20, 2025 at 12:07 am #204738

Patrik Veres
Participant

I looked around and found the [preview] tag, it does exactly what I wanted, its perfect. Thank you for your time again! I managed to resolve the issue:)

Mar 20, 2025 at 4:21 am #204742

Tahasin
Moderator

Glad to hear that, you successfully resolved the issue.

Regards

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