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In reply to: Add download (Front end) not working
In reply to: Add download (Front end) not working
One of your active plugin or active theme is modifying the edit pacakge page content. There are many plugins active on your site. Should I proceed with temporary deactivation? Is there any hard dependency where deactivating a plugin will cause a fatal error?
In reply to: Lock Options Problems
Our server monitoring detected that your site xxx is displaying a PHP error. An inspection of the server logs indicated the following:
PHP Fatal error: require_once(): Failed opening required ‘/www/xxx/public/wp-content/plugins/download-manager/libs/socialconnect/Facebook/autoload.php
In reply to: New Purchases can't be downloaded
We’ve been using the constant contact plugin and things are no longer working. I’ve disabled the plugin and removed it but still nothing.
The downloads are located at https://www.medmaster.net/free-downloads/These are the errors I’m seeing in my log:
[Tue Sep 17 20:25:52.750587 2019] [php7:notice] [pid 12864] [client 77.124.45.159:48444] auditor:event=deactivated_plugin {“plugin”:”wpdm-constant-contact/constant_contact.php”,”network_activation”:false,”blog_id”:1,”event”:”deactivated_plugin”,”current_user_id”:1,”remote_addr”:”77.124.45.159″}, referer: https://www.medmaster.net/wp-admin/plugins.php
[Tue Sep 17 20:35:14.650772 2019] [php7:notice] [pid 4662] [client 77.124.45.159:19292] auditor:event=activated_plugin {“plugin”:”wpdm-constant-contact/constant_contact.php”,”network_activation”:false,”blog_id”:1,”event”:”activated_plugin”,”current_user_id”:1,”remote_addr”:”77.124.45.159″}, referer: https://www.medmaster.net/wp-admin/plugins.php
[Tue Sep 17 20:36:22.044746 2019] [php7:error] [pid 5986] [client 77.124.45.159:45710] PHP Fatal error: Uncaught Error: Call to a member function query_contacts() on null in /nas/content/live/medmasterinc/wp-content/plugins/wpdm-constant-contact/constant_contact.php:161\nStack trace:\n#0 [internal function]: WpdmEmailConstantContact->subscribeHook(Array, Array)\n#1 /nas/content/live/medmasterinc/wp-includes/class-wp-hook.php(286): call_user_func_array(Array, Array)\n#2 /nas/content/live/medmasterinc/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)\n#3 /nas/content/live/medmasterinc/wp-includes/plugin.php(465): WP_Hook->do_action(Array)\n#4 /nas/content/live/medmasterinc/wp-content/plugins/download-manager/wpdm-functions.php(373): do_action(‘wpdm_before_ema…’, Array, Array)\n#5 /nas/content/live/medmasterinc/wp-content/plugins/download-manager/wpdm-core.php(294): wpdm_getlink()\n#6 [internal function]: wpdm_ajax_call_exec(Object(WP))\n#7 /nas/content/live/medmasterinc/wp-includes/class-wp-hook.php(286): call_user_func_array(‘wpdm_ajax_call_…’, Array)\n#8 /nas/content/live/medmasterinc/wp-includes/ in /nas/content/live/medmasterinc/wp-content/plugins/wpdm-constant-contact/constant_contact.php on line 161, referer: https://www.medmaster.net/?__wpdmlo=3402
[Tue Sep 17 20:36:47.572490 2019] [php7:notice] [pid 21548] [client 77.124.45.159:23690] auditor:event=deactivated_plugin {“plugin”:”wpdm-constant-contact/constant_contact.php”,”network_activation”:false,”blog_id”:1,”event”:”deactivated_plugin”,”current_user_id”:1,”remote_addr”:”77.124.45.159″}, referer: https://www.medmaster.net/wp-admin/plugins.phpIn reply to: Card Images are not showing up
In reply to: Card Images are not showing up
In reply to: Card Images are not showing up
Hi all,
Some background first – upon a fresh install of WP 5.2.2 and WPDM Free 3.0.1, I was getting the spinning wheel in Digital Asset Manager, debug showed PHP Fatal error: Call to undefined function WPDM\mime_content_type() in /home/(mysite)/wp-content/plugins/download-manager/libs/class.AssetManager.php on line 298
After some fighting with the host to enable mime_magic extension (suggestion from Stack Overflow), not sure what exactly they did, but at least switching PHP version from 5.6.4 to 7.0.33 got it working. Now, however, I am having another issue – the Asset Manager seems to completely ignore my Base Dir setting (which is presently /home/(myaccount)/public_html/(mysite)/base, and always displays my site root and everything in it.
On another note, is it at all possible to have the base dir set to a directory ABOVE my site’s root, something like /home/(myaccount)/public_html/private/
Perhaps, I am just missing something and this is normal, in which case, please forgive my ignorance.
Thank you!Reported. Auto Renewal is Aug 7, 2019. However the card expiration date needs to be updated. An error occurs when you update it. At first it says success (green check mark) but the next screen shows error:
Fatal error: Uncaught InvalidArgumentException: You cannot set ‘id’to an empty string. We interpret empty strings as NULL in requests. You may set obj->id = NULL to delete the property in /home/wpdownlo/public_html/wp-content/plugins/wpdmpp-stripe/lib/StripeObject.php:89 Stack trace: #0 /home/wpdownlo/public_html/wp-content/plugins/wpdmpp-stripe/lib/StripeObject.php(81): Stripe\StripeObject->set(‘id’, ”) #1 /home/wpdownlo/public_html/wp-content/plugins/wpdmpp-stripe/lib/ApiResource.php(132): Stripe\StripeObject->construct(”, Object(Stripe\Util\RequestOptions)) #2 /home/wpdownlo/public_html/wp-content/plugins/wpdmpp-stripe/lib/Subscription.php(31): Stripe\ApiResource::_retrieve(”, NULL) #3 /home/wpdownlo/public_html/wp-content/plugins/wpdmpp-stripe/wpdmpp-stripe.php(453): Stripe\Subscription::retrieve(”) #4 /home/wpdownlo/public_html/wp-includes/class-wp-hook.php(286): WPDMPP\Libs\PaymentMethods\WPDM_Stripe->updateCard(Object(WP)) #5 /home/wpdownlo/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filt in /home/wpdownlo/public_html/wp-content/plugins/wpdmpp-stripe/lib/StripeObject.php on line 89
The site is experiencing technical difficulties.
Ref. https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases/order/57a494f5032db/
WordPress Download Manager
Jul 30, 2019
Hello ,
Your order is about to expire.Order# 57a494f5032db
Purchased Items:
Product Name License Price
Download Manager Dev — $210.00
Please renew your order to get continuous support and updates.Hi Support,
We have a conflict between Download Manager Pro and Moder Events Calandar. When Download manager is active the google calendar events wont import and the cron job fails. The error reported in the backend is:
Fatal error: Uncaught Error: Class ‘Google_Service_Calendar’ not found in /home/ak999/public_html/wp-content/plugins/modern-events-calendar/app/features/ix.php:1961 Stack trace: #0 /home/ak999/public_html/wp-content/plugins/modern-events-calendar/app/features/ix.php(1930): MEC_feature_ix->g_calendar_import_start() #1 /home/ak999/public_html/wp-content/plugins/modern-events-calendar/app/features/ix.php(126): MEC_feature_ix->ix_g_calendar_import() #2 /home/ak999/public_html/wp-includes/class-wp-hook.php(286): MEC_feature_ix->ix(”) #3 /home/ak999/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array) #4 /home/ak999/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /home/ak999/public_html/wp-admin/admin.php(253): do_action(‘m-e-calendar_pa…’) #6 {main} thrown in /home/ak999/public_html/wp-content/plugins/modern-events-calendar/app/features/ix.php on line 1961
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.If i switch off your Download manager the imp[orts work fine but we need both plugins to work.
Please can you help.
Regards
TonyThankyou i did as you have suggested and it seems to have worked.
I had this issue with Optin MAgic
“Fatal error: Call to undefined function WPDM\AddOn\wpdm_query_var() in /home/cbsconsultingcom/public_html/wp-content/plugins/wpdm-optinmagic/wpdm-optinmagic.php on line 145
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”What can i do to re activate this plugin without the issue.
Thanks LindsayTopic: Installing pro version
I have just purchased the pro version and had been using the free version. I had tried to install the pro version and WP said the install failed. I then read I needed to delete the free version. I have tried to do so but I know get this error message from WP PLEASE HELP!!
Fatal error: Call to undefined function WPDM\AddOn\wpdm_query_var() in /home/cbsconsultingcom/public_html/wp-content/plugins/wpdm-optinmagic/wpdm-optinmagic.php on line 145
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.Hello,
I have an error using jstable in this command!
[wpdm_all_packages items_per_page="10" jstable=1 order_by="update_date"]
In preview I have a fatal error —>
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in …/wp-includes/meta.php on line 952–> file: meta.php
951 // Add a value to the current pid/key: 952 $cache[ $mpid ][ $mkey ][] = $mval;Regards
Nicolas CoolmanWell that was a silly mistake of mine. Thank you.
I’ve updated to the latest version, but when you viewing the packages you get the following error (once WP Debug was enabled)…
Notice: Undefined index: id in /home3/lithium1/public_html/medsmanagement/wp-content/plugins/download-manager/modules/canonical-url.php on line 138
Fatal error: Uncaught Error: Call to undefined function get_wpdm_meta() in /home3/lithium1/public_html/medsmanagement/wp-content/plugins/download-manager/modules/misc.php:34 Stack trace: #0 /home3/lithium1/public_html/medsmanagement/wp-includes/class-wp-hook.php(288): wpdm_preview_slider(NULL) #1 /home3/lithium1/public_html/medsmanagement/wp-includes/plugin.php(208): WP_Hook->apply_filters(NULL, Array) #2 /home3/lithium1/public_html/medsmanagement/wp-content/plugins/download-manager/libs/class.Package.php(1383): apply_filters(‘wdm_before_fetc…’, Array, ‘<!– WPDM Templ…’, ‘page’) #3 /home3/lithium1/public_html/medsmanagement/wp-content/plugins/download-manager/wpdm-functions.php(1548): WPDM\Package::fetchTemplate(‘<!– WPDM Templ…’, Array, ‘page’) #4 /home3/lithium1/public_html/medsmanagement/wp-content/plugins/download-manager/wpdm-functions.php(580): wpdm_fetch_template(‘page-template-1…’, 5549, ‘page’) #5 /home3/lithium1/public_html/medsmanagement/wp-includes/class-wp-hook.php(286): wpdm_downloadable(‘<p>wpdmpr in /home3/lithium1/public_html/medsmanagement/wp-content/plugins/download-manager/modules/misc.php on line 34
Topic: PDF Viewer Error
I’m getting the following error on PDF preview.
Fatal error: Uncaught Error: Call to undefined method WPDM\libs\Apply::uiColors() (more details here and happy to provide privately)
The site is experiencing technical difficulties.In reply to: Amazon S3 upload problem
[Fri Jun 28 15:23:47.470826 2019] [fcgid:warn] [pid 23574] [client 172.69.234.142:33526] mod_fcgid: stderr: PHP Fatal error: Uncaught exception ‘Aws\\S3\\Exception\\S3Exception’ with message ‘Error executing “ListObjects” on “https://ourbucketname.s3.undefined.amazonaws.com/?prefix=uploads%2F&encoding-type=url”; AWS HTTP error: cURL error 6: Could not resolve host: ourbucketname.s3.undefined.amazonaws.com (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:47.470922 2019] [fcgid:warn] [pid 23574] [client 172.69.234.142:33526] mod_fcgid: stderr: exception ‘GuzzleHttp\\Exception\\ConnectException’ with message ‘cURL error 6: Could not resolve host: ourbucketname.s3.undefined.amazonaws.com (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’ in /home/website-owner/domains/our.website.com/public_html/wp-content/plugins/wpdm-amazon-s3/aws-sdk/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:185, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:47.470931 2019] [fcgid:warn] [pid 23574] [client 172.69.234.142:33526] mod_fcgid: stderr: Stack trace:, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:47.470937 2019] [fcgid:warn] [pid 23574] [client 172.69.234.142:33526] mod_fcgid: stderr: #0 /home/website-owner/domains/our.website.com/public_html/wp-content/plugins/wpdm-amazon-s3/aws-sdk/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(149): GuzzleHttp\\Handler\\CurlFactory::createRejection(Object(GuzzleHttp\\Handler\\EasyHandle), Array), referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:47.470943 2019] [fcgid:warn] [pid 23574] [client 172.69.234.142:33526] mod_fcgid: stderr: #1 /home/jimhighto in /home/website-owner/domains/our.website.com/public_html/wp-content/plugins/wpdm-amazon-s3/aws-sdk/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php on line 191, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:51.195892 2019] [fcgid:warn] [pid 23579] [client 172.69.234.142:41866] mod_fcgid: stderr: PHP Fatal error: Uncaught exception ‘Aws\\S3\\Exception\\S3Exception’ with message ‘Error executing “ListObjects” on “https://ourbucketname.s3.undefined.amazonaws.com/?prefix=uploads%2F&encoding-type=url”; AWS HTTP error: cURL error 6: Could not resolve host: ourbucketname.s3.undefined.amazonaws.com (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:51.195953 2019] [fcgid:warn] [pid 23579] [client 172.69.234.142:41866] mod_fcgid: stderr: exception ‘GuzzleHttp\\Exception\\ConnectException’ with message ‘cURL error 6: Could not resolve host: ourbucketname.s3.undefined.amazonaws.com (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’ in /home/website-owner/domains/our.website.com/public_html/wp-content/plugins/wpdm-amazon-s3/aws-sdk/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:185, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:51.195961 2019] [fcgid:warn] [pid 23579] [client 172.69.234.142:41866] mod_fcgid: stderr: Stack trace:, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:51.196011 2019] [fcgid:warn] [pid 23579] [client 172.69.234.142:41866] mod_fcgid: stderr: #0 /home/website-owner/domains/our.website.com/public_html/wp-content/plugins/wpdm-amazon-s3/aws-sdk/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(149): GuzzleHttp\\Handler\\CurlFactory::createRejection(Object(GuzzleHttp\\Handler\\EasyHandle), Array), referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-aws
[Fri Jun 28 15:23:51.196021 2019] [fcgid:warn] [pid 23579] [client 172.69.234.142:41866] mod_fcgid: stderr: #1 /home/jimhighto in /home/website-owner/domains/our.website.com/public_html/wp-content/plugins/wpdm-amazon-s3/aws-sdk/vendor/aws/aws-sdk-php/src/WrappedHttpHandler.php on line 191, referer: https://our.website.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-awsHello,
Today i updated to WPDM 4.9.8 and suddenly my site experienced issues, the archive shortcodes stopped working and at the same time i was locked out of my backend. Only removing the archive plugin via ftp let’s me back in.
The server log displays this:
[Mon Jun 24 08:29:21.641165 2019] [error] [pid 20978] mod_proxy_fcgi.c(860): [client 194.XX.XXX.XX:XXXX] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function wpdm_tpl_path() in /data/sites/web/skyluxdownloadsbe/www/wp-content/plugins/wpdm-archive-page/wpdm-archive-page.php:67\nStack trace:\n#0 /data/sites/web/skyluxdownloadsbe/www/wp-content/plugins/wpdm-archive-page/wpdm-archive-page.php(332): WPDM_ArchivePage->_archivePageWithSidebar(Array)\n#1 /data/sites/web/skyluxdownloadsbe/www/wp-includes/shortcodes.php(325): WPDM_ArchivePage->_archivePage(Array, ”, ‘wpdm-archive’)\n#2 [internal function]: do_shortcode_tag(Array)\n#3 /data/sites/web/skyluxdownloadsbe/www/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\\\[(\\\\[?)(wpdm\\\\-…’, ‘do_shortcode_ta…’, ‘[wpdm-archive c…’)\n#4 /data/sites/web/skyluxdownloadsbe/www/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode(‘[wpdm-archive c…’)\n#5 /data/sites/web/skyluxdownloadsbe/www/wp-content/plugins/elementor/includes/base/widget-base.php(501): Elementor\\Widget_Shortcode->render()\n#6 /data/sites/web/skyluxdown…\n’
Kind Regards,
SkyluxIn reply to: Additional Previews Caused Error
In reply to: Warning wpdm-functions.php on line 2387
Hi,
I’m getting this error now when adding a file and updating
Fatal error: Undefined constant ‘“\n”’ in /homepages/33/d784429422/htdocs/clickandbuilds/WordPress/SanclerProperty/wp-content/plugins/download-manager/wpdm-functions.php on line 2395
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
Regards
Robbie
In reply to: Large files unable to download by client
I updated the PHP memory to 512Meg and still get the same error.
[Wed May 22 17:54:08.283882 2019] [fcgid:warn] [pid 26579] [clientxxx.xxx.xxx.xx:54307] mod_fcgid: stderr: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 266354688 bytes) in /dev/cipo-d1/www/clients/client1/web3/web/dd/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 104, referer: http://<domainname>/dd/en/ip-products/workspace/?udb_page=file-cart
In reply to: Large files unable to download by client
