Search Results for 'fatal error'
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Hello,
I originally ran into this issue using the free plugin, but never got a final response in my support ticket . I upgraded to Pro hoping that would solve the issue, but unfortunately it didn’t.
We’re running into an issue with a 900MB file on our WPDM installation. When using the WPDM link to download the file, the file stops at 500MB and appears to have finished, even though the file is actually 900MB.
Just to clarify, this is an issue with downloads, not an upload limit issue
We’ve tried adjusting the Download Speed (currently 20480), Resumable Downloads, and Output Buffering settings but have not been able to resolve the issue. When disabling both the Output Buffering and Resumable Downloads options, the WPDM download link gives us an error:
[18-Aug-2020 19:41:26 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 944402432 bytes) in /xxxx/xxxx/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 125
We have adjusted the server settings to increase the memory limit up to 6GB using both PHP INI settings and wp-config.php directives, but continue to receive the memory allocation error. We were also able to download the file successfully in the browser when placing it in another directory and accessing that URL directly. This leads us to believe there might be something specific to the WPDM plugin that is causing the issue.
Please let us know if there is anything you can do to help.
Thanks,
Morgan
We’re using form lock to lock downloads with a Gravity form.
The form loads and you can submit it just fine.
If “email download” is not selected, nothing happens. No download it just sits there.
When we set the form to email the person the file it sends an email with a link which does arrive – the link when clicked on loads the website and causes a PHP error on the site so we just see the “There has been a critical error on your website.” message. Here’s the PHP error from the server logs.
2020/09/16 02:22:45 [error] 41147#41147: *139327 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php:1294
Stack trace:
#0 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(287): WPDM\libs\Apply->customDownloadLinkPage(Object(WP))
#1 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /www/susaguhlrealestate_654/public/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#3 /www/susaguhlrealestate_654/public/wp-includes/class-wp.php(758): do_action_ref_array(‘wp’, Array)
#4 /www/susaguhlrealestate_654/public/wp-includes/functions.php(1285): WP->main(”)
#5 /www/susaguhlrealestate_654/public/wp-blog-header.php(16): wp()
#6 /www/susaguhlrealestate_654/public/index.php(17): require(‘/www/susaguhlre…’)
#7 {main}
thrown in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php on line 1294″ while reading response header from upstream, client: 203.118.137.168, server: http://www.susaguhl.co.nz, request: “GET /wpdm-download/S1kWGKXM5c4KXC-65CCNNcc4hzZeN7Ap4ngsf3V69u6an7CcMiebnF8fHobVJIXyOnK-42MK834CU9-0hPOEOgBf2cM1D4hVnyLP3p7ymZEHgLWIwLRJ9ZJ-AOq8Fh4Q HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-susaguhlrealestate.sock:”, host: “www.susaguhl.co.nz”If we leave the email file off then we don’t get to the download at all, we just end up back at the page the download is on??
Help would be much appreciated
Further errors….
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 65536 bytes) in /home/[site]/public_html/wp-admin/includes/deprecated.php on line 663
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 65536 bytes) in Unknown on line 0
I am brand new and already finding this plugin to be very buggy. I am hoping for this to work badly.
I have a free book for those that attended a webinar. They are given a password to use and when they put in the password and hit submit, it takes them to the download or downloads the book right away. They do not have to put in their name and email which defeats the point. If I take off the password then they have to enter the name and email and hit submit in order to get their free book, but I don’t want this book open to anyone who finds this site. I need it password protected. Can you help?
Part 2
If I take off the password and they enter their name and email, I get their details under subscriber, but I also get this error “Fatal error: Uncaught Error: Call to undefined function wp_date() in /home/theprosperity/public_html/wp-content/plugins/download-manager/admin/tpls/subscribers/email.php:69 Stack trace: #0 /home/theprosperity/public_html/wp-content/plugins/download-manager/admin/tpls/subscribers.php(35): include() #1 /home/theprosperity/public_html/wp-content/plugins/download-manager/admin/menus/class.Subscribers.php(43): include(‘/home/theprospe…’) #2 /home/theprosperity/public_html/wp-content/plugins/download-manager/admin/menus/class.Subscribers.php(38): WPDM\admin\menus\Subscribers::emails() #3 /home/theprosperity/public_html/wp-includes/class-wp-hook.php(286): WPDM\admin\menus\Subscribers->UI(”) #4 /home/theprosperity/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array) #5 /home/theprosperity/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #6 /home/theprosperity/public_html/wp-admin/admin.php(224): do_action(‘wpdmpro_page_wp…’) #7 /home/theprosperity/public_html/wp-admin/edit.php(1 in /home/theprosperity/public_html/wp-content/plugins/download-manager/admin/tpls/subscribers/email.php on line 69″
Guys, i am trying to get in touch with you guys for the last 3 days now!!! my website is down because of the Plugin update you made!!!!
Riddhi is not replying. The website is DOWN for godsake!!!!! This is what we are getting after your update – site – https://staging2.readyinfographics.com/#
Fatal error: Uncaught Error: Class ‘Stripe\StripeClient’ not found in /home/customer/www/staging2.readyinfographics.com/public_html/wp-content/plugins/wppromembership/src/Payment/Stripe/StripePaymentSystem.php:121 Stack trace: #0 /home/customer/www/staging2.readyinfographics.com/public_html/wp-content/plugins/wppromembership/src/Payment/Stripe/StripePaymentSystem.php(74): WPDM\WPPM\Payment\Stripe\StripePaymentSystem->initClient() #1 /home/customer/www/staging2.readyinfographics.com/public_html/wp-content/plugins/wppromembership/src/Payment/Stripe/StripePaymentSystem.php(60): WPDM\WPPM\Payment\Stripe\StripePaymentSystem->__construct() #2 /home/customer/www/staging2.readyinfographics.com/public_html/wp-content/plugins/wppromembership/src/Payment/PaymentSystemManager.php(106): WPDM\WPPM\Payment\Stripe\StripePaymentSystem::getInstance() #3 /home/customer/www/staging2.readyinfographics.com/public_html/wp-content/plugins/wppromembership/src/Payment/PaymentSystemManager.php(59): WPDM\WPPM\Payment\PaymentSystemManager->init() #4 in /home/customer/www/staging2.readyinfographics.com/public_html/wp-content/plugins/wppromembership/src/Payment/Stripe/StripePaymentSystem.php on line 121
Topic: FATAL ERROR!
I’m having issues on my site after updating Download manager! No one can login. etc. Im needing assistance ASAP please!
[02-Sep-2020 17:33:28 UTC] PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-content/plugins/download-manager/libs/class.Apply.php:417 Stack trace: #0 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-includes/class-wp-hook.php(287): WPDM\libs\Apply->login(”) #1 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-settings.php(546): do_action(‘init’) #4 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-config.php(85): require_once(‘/chroot/home/ae…’) #5 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-load.php(37): require_once(‘/chroot/home/ae…’) #6 /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-blog-header.php(13): require_once(‘/chroot/home/ae…’) #7 /chroot/home/aea9bda2/market in /chroot/home/aea9bda2/marketing.sswhitedental.com/html/wp-content/plugins/download-manager/libs/class.Apply.php on line 417
Our site crashed yesterday to the WP 5.5 debug mode after encountering an error in Download Manager. I was able to restore the site by deactivating Download Manager. I installed the Enable jQuery Migrate Helper that was suggested in the following article.
Helpdesk Article
I understand that WP has a fix for the problem that will be released on 9/2/2020. Here is the text of the diagnostic email if it is helpful.Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Download Manager.
First, visit your website (https://irch.com/) and check for any visible issues. Next, visit the page where the error was caught (https://irch.com/wp-login.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.5
Current theme: Divi Child (version 1.0.0)
Current plugin: Download Manager (version 5.1.20)
PHP version 7.2.33Error Details
=============
An error of type E_ERROR was caused in line 11 of the file /home1/spsfptmy/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php. Error message: Uncaught Error: Class ‘WPDM\admin\menus\Packages’ not found in /home1/spsfptmy/public_html/wp-content/plugins/download-manager/admin/class.WordPressDownloadManagerAdmin.php:11
Stack trace:
#0 /home1/spsfptmy/public_html/wp-content/plugins/download-manager/download-manager.php(154): WPDM\admin\WordPressDownloadManagerAdmin->__construct()
#1 /home1/spsfptmy/public_html/wp-content/plugins/download-manager/download-manager.php(115): WPDM\WordPressDownloadManager->__construct()
#2 /xxx/wp-content/plugins/download-manager/download-manager.php(578): WPDM\WordPressDownloadManager::instance()
#3 /xxx/wp-settings.php(377): include_once(‘/home1/spsfptmy…’)
#4 /xxx/wp-config.php(86): require_once(‘/home1/spsfptmy…’)
#5 /xxx/wp-load.php(37): require_once(‘/home1/spsfptmy…’)
#6 /xxx/wp-login.php(12): require(‘/home1/spsfptmy…’)
#7 {main}
thrownPlease respond when convenient. Thank you and have a good day.
Unable to create page template
The template has been prompted to save successfully, but there is an error message when opening the page template list
DEBUG INFO：
Fatal error: Uncaught Error: Class ‘DOMDocument’ not found in /www/wordpress/wp-content/plugins/download-manager/libs/class.PackageTemplate.php:100 Stack trace: #0 /www/wordpress/wp-content/plugins/download-manager/libs/class.PackageTemplate.php(122): WPDM\libs\PackageTemplate->get(‘page-template-c…’, ‘page’) #1 /www/wordpress/wp-content/plugins/download-manager/libs/class.PackageTemplate.php(151): WPDM\libs\PackageTemplate->getCustomTemplates() #2 /www/wordpress/wp-content/plugins/download-manager/admin/tpls/templates/list-templates.php(39): WPDM\libs\PackageTemplate->getTemplates(‘page’) #3 /www/wordpress/wp-content/plugins/download-manager/admin/tpls/templates/templates.php(25): require_once(‘/www/wordpress/…’) #4 /www/wordpress/wp-content/plugins/download-manager/admin/menus/class.Templates.php(82): include(‘/www/wordpress/…’) #5 /www/wordpress/wp-content/plugins/download-manager/admin/menus/class.Templates.php(66): WPDM\admin\menus\Templates::Show() #6 /www/wordpress/wp-includes/class-wp-hook.php(287): WPDM\adm in /www/wordpress/wp-content/plugins/download-manager/libs/class.PackageTemplate.php on line 100
