Pdf file error when used Download Manager.

Viewing 11 posts - 1 through 11 (of 11 total)
#52185

lethuongton
Member

Hi,

I have get the error when i download pdf file. the file after download can not open or can open but can not read the font of documents. Could you please help to check & advise. Attached file is a sample file after downloaded

Thanks

#52221

Jass
Moderator

Hi,
I can download the .pdf file you attached. Please send the file in smartnjazzy.jk@gmail.com. Or Please try downloading new plugin and install. May be some files are missing or installation is not done correctly. Or
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you

#52238

lethuongton
Member
This reply has been marked as private.
#52308

Christian
Member

Hi, I´ve got an issue like that:

– Plugin download-manager
– Version: 2.9.4
– Page: hr-wsl.de
– URL: http://hr-wsl.de/download/spielerliste-nuscore/
– Screenshot:

Issue with Safari and Firefox on OS X.
Firefox on Win 10: same issue
IE on Win 10: Download is working normally

Please help. 🙂

#52349

Jass
Moderator

Christian, This usually happens due to some cache plugins. or due to conflicting to other plugins. Please try deactivating other plugins or provide me your login credentials using private reply to check the issue.
Thank you.

#52363

Christian
Member

– disabled “WP Super Cache”

issue solved.

thx 🙂

#52384

lethuongton
Member

Hi Jass,

Please advise for my case ?

Thanks

#52391

Christian
Member

you should provide more detalis, like me above. 🙂

#52402

lethuongton
Member

Hi ,

I found that the error is cause by Wp Rocket Plugin . it ‘s cache plugins. (same as above case). May you help to fix for next updated.

Many thanks,

#52439

Jass
Moderator

Hi, the problem can be solved in
WP Super Cache plugin in causes the problem. As all downloads via our plugin are done via a GET request. So I check the option: ‘Don’t cache pages with GET parameters. (?x=y at the end of a url)’ and the downloads are working again.
or
You can try using w3 total cache http://wordpress.org/plugins/w3-total-cache/ instead
or
In WP super Cache by setting the Cache Timeout from “WP super Cache” to 1, and then back to 1800.
or
try basically adding \?wpdmdl.* to the list of url strings that force a page not to be cached in Super Cache settings.
or
if you have any cache plugin installed clear cache first. Then go to permalink settings and save it without making any changes.

I hope this solves your problem
Thank you

Thanks for your support.

#52907

yashasvi
Member
This reply has been marked as private.
Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Pdf file error when used Download Manager.’ is closed to new replies.