Download file size 0kb

Aug 11, 2013 at 6:57 pm #7816

Member

hi,
after the wp 3.6 update all download files or at least the links are broken.
The files still available on the server but if someone is downloading them the file size is 0kb.
Any idea what is going wrong ?
My page: http://www.fuzkuz.w1.ms5.eu/fuzkuz/blog/fuzkuz-native-smileys/

Aug 16, 2013 at 11:06 am #7926

shaq_64

Member

Hello, me too the same problem. This is really awful because all the files I want to offer on our schools website don’t work anymore. Please, give us fast help.

Aug 17, 2013 at 8:53 pm #7962

Shahjada

Keymaster

@tobi_88, it is becuase of your server and file access permission, please ask your server support

@shaq_64, share your url please

Aug 18, 2013 at 10:18 am #7970

tobi_88

Member

i dont think that my host changed anything on his servers or access permissons.
and it still worked a few days ago.
Is there anything i can test ??

Aug 19, 2013 at 3:24 pm #7982

shaq_64

Member

url is: http://www.ausbildung-fuerstenwalde.de/?page_id=4523 and http://www.ausbildung-fuerstenwalde.de/?page_id=4504.
Password for both is: LOS-bs#99

Please click on the word “Herunterladen” on the lower part of the site.

I didn’t change my workflow, conditions on server didn’t change either. I work for month with download manager and it worked perfect.
Now I get the 0 Byte-error or error message that file is corrupted or destroyed, but files are okay. It’s linked on the pdf-symbol too. It doesn’t matter if I upload file directly onto server or choose from the library. Any ideas?

Aug 19, 2013 at 5:54 pm #7984

Harold

Member

I’ve got the same problem here: it has nothing to do with the server or the hoster because nothing changed but the WordPress 3.6 update. Since then your plugin does not work anymore.

I get the 0kb problem on two different servers, completely different, except for WordPress 3.6. Switching back to 3.5.4 solves the problem.

So your plugin is not WordPress 3.6 compatible and as we need a working download manager, could you please inform us if there’s going to be an update soon (the update today did not solve the problem) or not. If not, we can look for a different plugin.

Thank you very much!

Aug 19, 2013 at 8:39 pm #7987

cheapapples

Member

Hi I have exactly the same issue since the WP 3.6 update of the plugin. It’s pretty conclusive with all the people experiencing the issue and the testing done, that this is an issue with the plugin.

Could you let us know if you’re looking at this issue please?

Thanks

Aug 20, 2013 at 1:34 pm #7999

bubbas

Member

same problem here, didnt change anything only upgrade to wp 3.6 and all the people visiting the site complain about 0kb downloads. Then I tried to download myself, same result 0kb …

Can be fixed soon? pleaaaaaase otherwise I have to move to a different download plugin because cant let the people wait that long for the downloads ….

thx for the work

Aug 20, 2013 at 10:28 pm #8024

thebimman

Member

I’m having the same problems too – would love to know what i need to do to resolve this? do i need to purchase the PRO version?

Please visit my site here

30 Day FREE Trial

The files download correctly directly from the website but only download 0kb via the links made by the download manager plugin

Any help greatly appreciated

Aug 21, 2013 at 9:47 pm #8042

cheapapples

Member

@Shaon this is a great plugin, but the WordPress 3.6 0kb filesize thing makes it unusable, I have even tried chmodding the files to 777 but this hasn’t made any difference, so I know it’s not a permissions issue.

Could you let us know if you acknowledge this issue & are looking in to it, or should we give up on this plugin and look to other plugins so our visitors can download files?

I really don’t want to have to rollback my WordPress install just to make this workable, as I then risk the security of my site.

Thanks

Aug 23, 2013 at 8:02 pm #8105

gabstero

Member

Ok, after battling file uploads in creating a download, I am getting the same 0 bytes download in WP 3.6.

Can anyone please look into this or shed some wisdom? It will be greatly appreciated!

thanks,
g

Aug 23, 2013 at 8:12 pm #8106

gabstero

Member

More discoveries:

chmoding the folder on the server where my download resides to 755 changes the download size to 20 bytes.

g

Aug 24, 2013 at 1:55 pm #8127

Harold

Member

I tried serveral things but none of them worked… it is not about chmod, paths or server settings.
Every day I get a whole bunch of emails from people being angry at me that the downloads on our website don’t work. I am really disappointed that Shaon does not care at all. Even if we use the free version, he should at least fix the worst bugs and this is one of them because the script is completely unusable. 🙁

Aug 25, 2013 at 4:24 pm #8131

Ole

Member

I have the same problem, any solution in sight? What is a good alternative solution?

Aug 25, 2013 at 4:33 pm #8132

tobi_88

Member

some news….
if i disable the “NextGEN Gallery by Photocrati” Plugin the download works fine.
Can somebody confirm this ?

@Shaon, maybe with this information u can do a fix ?!?!

Aug 25, 2013 at 4:41 pm #8133

Ole

Member

Correct! Confirm! You are the hero, tobi!

Aug 25, 2013 at 5:44 pm #8134

tobi_88

Member

so here is a fix, done by another user from my host server.

just replace the process.php in /wp-content/plugins/download-manager/

@Shaon, u may include this too 😛

Aug 25, 2013 at 7:06 pm #8136

shaq_64

Member

@Tobi88: Great, man! Thank u so much! With you fix the download plugin is again working. GOOD WORK!

Aug 26, 2013 at 3:39 am #8137

thebimman

Member

Hi all,

I’ve disabled the NextGen plug-ins, applied the above fix but still no joy, anymore ideas?….

Any help would be greatly appreciated

Below is a link to my site where i want to be able to download files using this plug-in

30 Day FREE Trial

Kind regards

Jason

Aug 26, 2013 at 6:35 pm #8141

masel

Member

did you update all of your plugins? the fix is for 2.4.9 only
deactivate one plugin after the other and try downloading

Aug 26, 2013 at 9:39 pm #8143

gabstero

Member

Yes – thanks toby_88 same behavior here. Disabling NextGEN fixes the 0kb download issue. Not sure who’s side this bug exists.

gabster

Aug 26, 2013 at 9:40 pm #8144

cheapapples

Member

@tobi_88 FANTASTIC mate, it works a treat, send my thanks to the user that produced the fix, and a BIG thanks to you for sharing it !!

Aug 26, 2013 at 10:23 pm #8145

AYBN

Member

it works! fantastic! THX for the fix guys!

Aug 27, 2013 at 9:34 am #8150

thebimman

Member

Thanks guys – found the problem.

W3 TotalCache Minify was the problem. Disable that and it’s all good =)

Aug 27, 2013 at 3:18 pm #8154

gabstero

Member

thebibman – you mean disable the minify feature for General, HTML & XML, JS, CSS? I have all those unchecked but I stil get the “Minify via disk is currently enabled. “…

thanks,
g

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