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Cannot open zip file from encrypted download? Corrupt?

Viewing 6 posts - 1 through 6 (of 6 total)
Jul 7, 2015 at 2:17 am #31388

benchernif
Member

I’ve been using Download Manager Free to deliver one-time download links of compressed folders (digital delivery of photography collections).

The direct download links work fine – zip file uncompresses when they download via direct link I share with them.

But when someone downloads the file via the encrypted file when I use the download short-code – the file always has issues – it will not uncompress. Warning message is simply “cannot open file”.

Any idea why this is happening?

Thank you!

Ben

Aug 3, 2015 at 5:13 pm #32306

benchernif
Member

Any update on this? Still happening – I’ve used a different zip compressor, and I’ve updated WP Download Manager. Still an issue.

Ben

Aug 3, 2015 at 9:40 pm #32323

Shahjada
Keymaster

Please try disabling Resumable Download & Output Buffering from download manager settings.

Aug 3, 2015 at 10:17 pm #32325

benchernif
Member

Thanks – giving this a try now. I’ll keep you updated on how it turns out.

Aug 4, 2015 at 11:00 pm #32370

benchernif
Member

Shaon – I gave that a try and it did not resolve the problem.

When I had both options disabled (resumable downloads, output buffering) – it would download a 0kb empty zip file with the name of the original file.

When I disabled only Output Buffering, it would download the entire file, but it gave the same error – none of the zip files were able to extract.

When I disabled only Resumable Downloads, it would download part of the file, but again would have extraction issue because it did not complete the entire file (for example, with a 1.4GB file, it only downloaded 674MB but said the download was done.)

So – any ideas? It seems like something is corrupting the download. Do you think it’s because Download Manager is having trouble with large files – all the zip files I’m having issue with are 1-2GB in size? Has this come up as an issue before?

Aug 9, 2015 at 5:13 am #32563

Shahjada
Keymaster

then it could be a servers php execution timeout issue, please contact your server/hosting support about the issue, wpdm does’t have any issue with large file.

Viewing 6 posts - 1 through 6 (of 6 total)

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