Adding a new package for WPDM - Premium Package is as same as adding a new package for Download Manager Pro plugin, excepts you have to specify settings related to Premium Package. For adding a new package for Download Manager Pro you can refer to this post Add New Package. Below is the detailed description for how to add/edit a package for Premium Package plugins. For rest of the options/settings you can follow the instruction here: Add New Package
For any technical issue, if you are already using pro version please post in pro forum and free version users please post in free forum. Otherwise, if you have any pre-sale or order related query please contact live chat support team. For technical support.